Inside Sales Representative

US LBM Holdings, LLC; Erlanger (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

KI Lumber & Building Materials, a division of US LBM Holdings, LLC, is seeking an Inside Sales Representative to support new and existing customers, provide product support, and prepare quotes and product dimensions both in person and by phone.

Key duties include handling inquiries, generating sales calls, processing orders and returns, coordinating deliveries, maintaining inventory, and building strong customer relationships to resolve issues.

Qualifications

• High School Diploma or GED required.
• 1–3 years of building material industry experience.
• 1–3 years of inside sales experience preferred.

Responsibilities

• Respond to customer inquiries regarding product selection, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work orders, credit returns, returns authorizations, pick tickets, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products; obtain pricing specifications, usage and availability.
• Manage project schedules by coordinating with outside sales, jobsites, and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Research credits, returns, and late payments as needed.
• Check on back orders and resolve outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer service

Oral & written communication

Interpersonal skills

Inventory control

Construction industry knowledge

Education

High School Diploma or GED

Tools

Cash register

Computer basics

Calculator

Job description

Founded in 1932, K-I Lumber and Building Materials operates locations in Kentucky and Indiana, including wall panel and truss manufacturing facilities, providing specialty building materials to customers.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

KI Lumber & Building Materials, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.