Kiosk Tech Support Specialist I

KIOSK Information Systems; Louisville (CO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSA / HSA with company contributions

401(k) match with immediate vesting

Employee Assistance Program

Paid Time Off

10 Paid Holidays

Job summary

KIOSK Information Systems is seeking a Customer Care Technician I in Colorado to assist customers with kiosk software and hardware issues. The role focuses on guiding users through troubleshooting steps, logging outcomes, and coordinating parts dispatch when needed.

The position requires a high school diploma, solid Windows OS knowledge, and strong communication skills. Travel is not required, and the company emphasizes equal opportunity employment with competitive benefits.

Qualifications

• High school diploma.
• Technical knowledge of Windows OS and PC hardware troubleshooting.
• Ability to prioritize in a fast-paced, high-volume environment.
• Work independently with minimal supervision.
• Exceptional verbal and written communications.

Responsibilities

• Act as the first contact for customers seeking help with products or technical issues.
• Ensure all calls or emails requesting assistance are answered promptly.
• Assess issues and determine if a level-1 resolution is possible or escalation is needed.
• Provide troubleshooting and technical assistance with applications and hardware.
• Document outcomes and steps taken.
• Order and track parts to dispatch to field technicians as required.
• Other duties as required.

Skills

High school diploma

Windows OS knowledge

Troubleshooting hardware

Prioritize in fast-paced env

Independent work

Strong communication

Education

High school diploma

Tools

None

Job description

KIOSK Information Systems is seeking a Customer Care Technician I in Colorado to assist customers with kiosk software and hardware issues. The role focuses on guiding users through troubleshooting steps, logging outcomes, and coordinating parts dispatch when needed.

The position requires a high school diploma, solid Windows OS knowledge, and strong communication skills. Travel is not required, and the company emphasizes equal opportunity employment with competitive benefits.