Kiosk Team Member

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 18,000 - 28,000; Full time

Job summary

Wind Creek Hospitality in Wetumpka, AL is seeking a Kiosk Team Member to maintain kiosk redemption, jackpot stations, and coin machines. The role runs a night shift (11 PM - 7:30 AM subject to change) and requires handling cash, providing guest service, and adhering to Title 31 rules.

Candidates should have a high school diploma or GED, be 21+, and able to lift 50 pounds. Tribal Gaming License or ability to obtain one is required, along with flexibility for irregular hours and travel for

Qualifications

• High School diploma or GED required
• Must be 21 years or older
• Six months of high-volume cash handling experience preferred
• Six months’ experience using or servicing high-volume cash handling equipment preferred
• Proficient in math with a skills test — 70% pass required
• Excellent communication and interpersonal skills with guests and staff
• Technical and problem-solving skills
• Knowledge of kiosk operations preferred
• Lift a minimum of 50 pounds
• Willing to work odd hours including nights, weekends, holidays
• Must have a Tribal Gaming License or ability to obtain one
• Must work in a smoke/secondary smoke environment
• Must pass job interview and guest service audition

Responsibilities

• Performs scheduled preventative maintenance on currency and coin equipment used by the Cage
• Diagnoses problems and ensures equipment is back in use quickly
• Provides prompt, friendly, courteous service to guests
• Adheres to department policies and Title 31 requirements
• Maintains dress code and professional conduct
• Prepares kiosk cassettes and coin bags for daily fill
• Performs emergency fills for kiosks as needed
• Assists with daily maintenance of kiosks
• Other duties as assigned

Skills

Cash handling

Customer service

Problem solving

Mathematics

Kiosk systems knowledge

Education

High School diploma or GED

Tools

Kiosk maintenance tools

Cash handling equipment

Job description

Description

Job Overview: Shift (11 PM - 7:30 AM subject to change based on business needs)

The Kiosk Team Member is responsible for the maintenance and upkeep of all kiosk redemption, jackpot stations, and coin redemption machines throughout the facility. They must convey a consistently professional, friendly and courteous manner, with all customers and team members.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Performs scheduled preventative maintenance on a regular basis to maintain quality function, improve equipment life, and prevent down time on all currency and coin equipment used by the Cage
• Diagnoses problems and ensures equipment is back in use quickly
• Provides prompt, friendly and courteous service to all guests in a confidential manner
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Maintains a stable and positive background and adheres to the established dress code
• Prepares kiosk cassettes and coin bags for daily fill
• Performs emergency fills for kiosks, if needed
• Assists with daily maintenance of kiosks
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Six (6) months of high-volume cash handling experience- preferred
• Six (6) months’ experience using or servicing high volume cash handling equipment- preferred
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Excellent communication and interpersonal skills in dealing with internal and external customers including vendors, outside technicians, WCH Management and WCH front line staff
• Technical and problem solving skills
• Knowledgeable in all aspects of kiosk operations, preferred
• Must be able to lift a minimum of 50 pounds
• Must successfully pass job interview, including a guest service audition
• Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated
• Possess a valid state-issued driver’s license
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.