Kiosk Installation Technician

Sheehan Brothers Vending Service Inc; Springfield (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Sheehan Brothers Vending Service Inc is seeking a skilled Kiosk Install Technician to join our IT team. The role involves diagnosing, repairing, and maintaining kiosks and related IT equipment at customer sites.

You will drive to locations, install new units, troubleshoot systems, and perform preventive maintenance while upholding safety standards. Qualified candidates have a high school diploma or equivalent, at least 6 months in electrical and IT networking, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent.
• 6 months of experience with electrical systems.
• 6 months of IT networking experience.
• Valid Driver’s License.

Responsibilities

• Respond to customer repair tickets/calls promptly.
• Drive to and from customer locations to repair/perform maintenance on equipment.
• Installs new equipment at customer locations.
• Performs troubleshooting and repairs on IT systems as needed.
• Conducts repairs and adjustments on kiosks/IT equipment.
• Cleans and refurbishes kiosks as needed.

Skills

Electrical systems

IT networking

Safety awareness

Customer communication

Education

High school diploma or equivalent

Tools

Kiosk hardware

Networking equipment

Job description

We are seeking a skilled and detail-oriented Kiosk Install Technician to join our dynamic IT team. The ideal candidate will be responsible for diagnosing, repairing, and maintaining various equipment and machinery. This role requires a strong understanding of technical systems and the ability to work independently while adhering to safety standards.Essential Duties and Responsibilities:Responds to customer repair tickets/calls promptlyCommunicates effectively with customers to further build and maintain customer relationships. (Especially as this is usually the first customer contact for the business.)Drives to and from the customer location to repair/perform maintenance on equipmentInstalls new equipment at customer locationsPerforms troubleshooting and repairs on IT systems as neededConducts repairs and adjustments on kiosks/IT equipmentCleans and refurbishes kiosks as neededInspects and prepares new kiosks and equipmentPerform preventive maintenance on kiosks/IT equipmentNetworking experience preferredPerforms all other duties as assigned.Competencies:· Action Oriented- Enjoys working hard. Is action oriented and full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations.· Problem Solving- Identifies problems, determines solutions, and actively works to resolve the issues· Knowledge- Technical- Demonstrates a designated level of technical skill and knowledge and keeps up with current developments and trends in vending.· Communications Oral- Refers to the ability to speak clearly and persuasively. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.· Customer Service- Refers to the ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.· Dependability- Refers to the ability to be trusted or relied upon to act in the way required or expected· Safety- Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.Experience and Requirements:· High School Diploma (or GED or High School Equivalence Certificate)· 6 months of experience working with electrical systems· 6 months of IT related experience/Networking experience· Valid Driver’s LicensePhysical Demands:While performing the duties of this job, the individual is to remain in a stationary position for 40 percent of the time while operating the vehicle. They constantly operate company vehicles. They use their hands continuously while performing all job duties. Most of the activities involve fine and gross manipulation of items. They must be able to frequently stand, kneel, squat, bend, climb, and lift over their heads. They must be able to exchange accurate information with other individuals in the shop and field. Must be able to detect mechanical issues and part defects from short distances to determine what action needs to be taken. They must regularly lift, push, pull, and/or move up to 75 pounds, and occasionally push, pull and move up to 100 pounds. The individual must be capable of carrying and loading and unloading different products.Work Environment:While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; hot and/or cold conditions; moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.