Kiosk Field Service Technician (DC/Baltimore)

The Hillman Group; Washington (District of Columbia); On-site; USD 47,000 - 53,000; Full time

Benefits offered by this job

Health insurance

401k plan

Wellness program

Employee stock purchase plan

Paid time off

Job summary

The Hillman Group is seeking a Full Time Field Service Technician to support Washington, D.C. and Baltimore, MD. You will service and stock 70+ kiosks, perform installations, and handle on-call repairs in a fast-paced retail environment.

The role is hourly, with rates from $23 to $25 per hour, averaging around 40 hours per week. A company car will be provided, along with cell-phone reimbursement and a corporate gas card. Occasional travel up to 200 miles daily.

Qualifications

• High School Diploma or GED is required.
• Background in electromechanical repair and maintenance preferred.
• Prior experience in retail merchandising, field operations and customer service preferred.
• 1-3 years of relevant experience preferred.
• Experience with troubleshooting mechanical problems.

Responsibilities

• Re-stock and perform routine service on kiosks as needed.
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Skills

Fluent English

Computer literacy

Customer service mindset

Valid driver's license

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Hillman Group is seeking a Full Time Field Service Technician to support Washington, D.C. and Baltimore, MD. You will service and stock 70+ kiosks, perform installations, and handle on-call repairs in a fast-paced retail environment.

The role is hourly, with rates from $23 to $25 per hour, averaging around 40 hours per week. A company car will be provided, along with cell-phone reimbursement and a corporate gas card. Occasional travel up to 200 miles daily.