Kinaxis Techno-Functional Technology Lead

Infosys; United States; Remote; USD 66,000 - 102,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburse...

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Paid holidays plus Paid Time Off

Job summary

Infosys is seeking a Kinaxis Rapid Response Techno-Functional Consultant with exposure to supply chain planning applications and technology administration. You will address user issues, resolve technical problems, manage tickets and service requests, and perform configuration updates across Kinaxis Maestro/RapidResponse environments.

You will collaborate with process consultants and SMEs, perform root-cause analysis, and work with infrastructure and database teams to improve processes and

Qualifications

• Bachelor’s degree or foreign equivalent; may substitute 3 years of progressive experience for each year of education.
• Experience with Kinaxis SCM modules.
• Experience with issue resolution and root cause analysis; can recommend solutions for complex issues.
• Understanding of software engineering practices and business processes.

Responsibilities

• Address user issues and resolve technical problems.
• Manage tickets and product service requests; perform configuration updates.
• Interact with customer process consultants and SMEs; perform root cause analysis where required.
• Improve processes; collaborate with infrastructure and database teams when needed.
• Support enterprise supply chain planning applications; on-premises system administration and deployments.

Skills

Kinaxis administration

Issue resolution

Root-cause analysis

Customer communication

Education

Bachelor’s degree or foreign equivalent

Tools

Kinaxis Maestro

Kinaxis RapidResponse

SQL

REST APIs

PowerShell

Job description

Infosys is seeking a Kinaxis Rapid Response Techno-Functional Consultant, with exposure to supply chain planning applications and with exposure to technology and administration. The selected candidate should be able to address user issues, resolve technical problems, manage tickets, product service requests and perform needed configuration updates. The selected candidate will interact with customer process consultants and SME’s, perform root cause analysis where required and improve processes. They will need experience supporting enterprise supply chain planning applications, including on-premises system administration, application development, integrations, and technical operations.

The selected candidate should also be able to administer Maestro environments, develop workbooks and scripts, troubleshoot data integrations, and perform configuration updates. The candidate should be able to collaborate with infrastructure and database teams when needed.

Required Qualifications

• Location for this position isAnywhere in the US. This position may require travel to client/project location.
• In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R.
• 120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Kinaxis SCM modules.
• Experience with issue resolution, root cause identification and analysis, also be able to recommend solution to complex issues.
• Have an understanding of software engineering practices and various business processes.
• Kinaxis Administration Level 1 (Admin 1) certification required. Candidates must provide verifiable proof of certification.
• Hands-on experience administering Kinaxis Maestro / RapidResponse, including users, security, permissions, application configuration, and system maintenance.
• Experience developing and troubleshooting Maestro workbooks, worksheets, queries, scripts, dashboards, and automation.
• Experience resolving production incidents, performing root-cause analysis, and supporting application updates and deployments.
• Understanding of Maestro data loads, integrations, application dependencies, and enterprise software development practices.
• Ability to work independently, troubleshoot complex technical issues, and communicate effectively with customers and technical teams.

Preferred Qualifications

• Experience and understanding of the manufacturing domain
• Excellent verbal and written communication skills
• Experience and desire to work closely with customers.
• Experience administering Kinaxis Maestro in an on-premises environment.
• Experience supporting REST APIs, Bulk APIs, ETL processes, ERP interfaces, and data integration troubleshooting.
• Knowledge of SQL, database connectivity, database maintenance, backup, and recovery.
• Experience with Windows Server, IIS, Windows services, SSL/TLS certificates, PowerShell, and network troubleshooting.

Estimated annual compensation range for this role will be as follows:

• In CA / CO / IL / MA / MD / MN / NJ / NY / VA / VT / WA: $73,000 to $102,200
• In Washington, DC: $66,100 to $100,200

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.