Kinaxis Rapid Response Techno-Functional Lead

Infosys; United States; Remote; USD 66,000 - 102,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburse...

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Paid holidays plus Paid Time Off

Job summary

Infosys is seeking a Kinaxis Rapid Response Techno-Functional Consultant with exposure to supply chain planning applications and technology administration. You will address user issues, resolve technical problems, manage tickets and service requests, and perform configuration updates across Kinaxis Maestro/RapidResponse environments.

You will collaborate with process consultants and SMEs, perform root-cause analysis, and work with infrastructure and database teams to improve processes and

Qualifications

• Bachelor’s degree or foreign equivalent; may substitute 3 years of progressive experience for each year of education.
• Experience with Kinaxis SCM modules.
• Experience with issue resolution and root cause analysis; can recommend solutions for complex issues.
• Understanding of software engineering practices and business processes.

Responsibilities

• Address user issues and resolve technical problems.
• Manage tickets and product service requests; perform configuration updates.
• Interact with customer process consultants and SMEs; perform root cause analysis where required.
• Improve processes; collaborate with infrastructure and database teams when needed.
• Support enterprise supply chain planning applications; on-premises system administration and deployments.

Skills

Kinaxis administration

Issue resolution

Root-cause analysis

Customer communication

Education

Bachelor’s degree or foreign equivalent

Tools

Kinaxis Maestro

Kinaxis RapidResponse

SQL

REST APIs

PowerShell

Job description

Infosys is seeking a Kinaxis Rapid Response Techno-Functional Consultant with exposure to supply chain planning applications and technology administration. You will address user issues, resolve technical problems, manage tickets and service requests, and perform configuration updates across Kinaxis Maestro/RapidResponse environments.

You will collaborate with process consultants and SMEs, perform root-cause analysis, and work with infrastructure and database teams to improve processes and