Keyholder (PT) - Ross Park Mall

UNTUCKit; Pittsburgh (Allegheny County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Wellness Resources

50-75% employee discount

Job summary

UNTUCKit in Pittsburgh seeks a results-driven leader to coach from the sales floor, convert traffic into revenue, and elevate the customer experience while inspiring a team to exceed goals.

You’ll love clienteling, coaching teams to win, and turning every interaction into a brand-building moment. This role emphasizes high-energy leadership, performance culture, and store operations excellence.

Qualifications

• Prior retail leadership or keyholder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer-first mindset.
• High energy, strong communication skills, and a passion for results.
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.

Responsibilities

• Lead by example in achieving and exceeding individual and store sales goals.
• Proactively engage customers, assess needs, and deliver personalized styling solutions.
• Build and maintain strong client relationships through effective clienteling and follow-up.
• Identify opportunities to cross-sell and upsell to maximize each transaction.
• Leverage product knowledge to confidently communicate value and drive conversions.
• Inspire and motivate associates to deliver high-performance selling behaviors.
• Create a dynamic, energetic, and results-focused sales culture.
• Coach team members in real time to improve selling techniques and client engagement.
• Execute UNTUCKit University training and reinforce daily performance conversations.
• Open and close the store with accountability for results and standards.
• Maintain a visually compelling, sales-focused floor environment.
• Ensure stockroom organization supports selling efficiency.
• Monitor KPIs and contribute insights based on customer feedback and sales trends.

Education

High school degree

Tools

Apple products

G-suite

Omni-channel POS systems

Job description

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience
• Proven ability to drive sales and influence team performance
• Strong clienteling skills and a customer-first mindset
• High energy, strong communication skills, and a passion for results
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

• Proven work experience as a Supervisor, Key holder or Assistant Manager
• Basic understanding of sales principles and customer service practices
• Proficiency in Apple products and G-suite, Omni-channel POS systems
• Solid communication and interpersonal skillsAbility to work in the store alone
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
• High school degree

• Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off ( & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Casual working environment
• Wellness Resources
• 50-75% employee discount