Keyholder (PT) - Westfarms Shopping Mall

UNTUCKit; Hartford (CT); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

401k

Paid Time Off

Employee discount

Casual working environment

Training & Development

Wellness Resources

Job summary

UNTUCKit is seeking a results-driven retail leader to coach a team on the sales floor, engage customers, and convert traffic into revenue. The role focuses on delivering an exceptional client experience and driving performance through daily leadership and training.

You will manage in-store operations, monitor KPIs, and support cross-selling and upselling while maintaining a visually compelling selling floor. Part-time hours may vary; 401k, PTO, and employee discounts are offered.

Qualifications

• Experience leading a retail team and driving sales results.
• Strong clienteling and relationship-building skills.
• Ability to coach and develop sales associates in real time.

Responsibilities

• Lead by example in achieving store sales goals.
• Engage customers with personalized styling solutions.
• Build client relationships through follow-up and clienteling.

Skills

Retail leadership

Clienteling

Sales targets

Coaching

Communication

Store operations

Education

High school diploma

Tools

POS systems

G-Suite

Apple devices

Job description

We're looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment - we want to meet you!

What You'll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience
• Proven ability to drive sales and influence team performance
• Strong clienteling skills and a customer-first mindset
• High energy, strong communication skills, and a passion for results
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun
• Proven work experience as a Supervisor, Key holder or Assistant Manager
• Basic understanding of sales principles and customer service practices
• Proficiency in Apple products and G-suite, Omni-channel POS systems
• Solid communication and interpersonal skills
• Ability to work in the store alone
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
• High school degree
• Part Time: Hours May Vary.

• Retirement Plan (401k)
• Paid Time Off ( & Public Holidays)
• Training & Development
• Casual working environment
• Wellness Resources
• 50-75% employee discount
• Pay Range: $20 - $22 hourly rate