Keyholder (PT) - Palo Alto

UNTUCKit; Palo Alto (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health plan

401k

Life Insurance

Paid time off

Disability insurance

Training & development

Casual work environment

Wellness resources

Employee discount

Job summary

UNTUCKit in Palo Alto, CA is seeking a results-oriented retail leader who motivates from the sales floor, converts traffic into revenue, and elevates the customer experience.

You will coach teams to win, drive client engagement, and uphold UNTUCKit standards while delivering top-notch service and brand experiences. Strong communication and weekend availability are expected.

Qualifications

• Prior retail leadership or keyholder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer-first mindset.
• High energy, strong communication skills, and a passion for results.
• Willingness to work retail hours, including weekends and holidays.

Responsibilities

• Lead by example to achieve and exceed store sales goals.
• Engage customers, assess needs, and deliver personalized styling solutions.
• Build client relationships through clienteling and follow-up.
• Identify opportunities to cross-sell and upsell to maximize each transaction.
• Coach associates in real time to improve selling techniques and engagement.
• Open and close the store with accountability for results and standards.
• Maintain a visually compelling, sales-focused floor environment.
• Monitor KPIs and share insights from customer feedback and sales trends.

Skills

Retail leadership

Customer service

Clienteling

Sales coaching

Communication

Flexibility

Team motivation

Education

High school diploma

Tools

Apple products

G-suite

POS systems

Job description

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience
• Proven ability to drive sales and influence team performance
• Strong clienteling skills and a customer-first mindset
• High energy, strong communication skills, and a passion for results
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

• Proven work experience as a Supervisor, Key holder or Assistant Manager
• Basic understanding of sales principles and customer service practices
• Proficiency in Apple products and G-suite, Omni-channel POS systems
• Solid communication and interpersonal skills
• Ability to work in the store alone
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
• High school degree
• Pay Range: $22-$23

• Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off ( & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Casual working environment
• Wellness Resources
• 50-75% employee discount