Keyholder OpenerCloser

Once Upon A Child Timonium; Timonium (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

New hiring bonus

Job summary

A children's resale franchise is seeking a Keyholder to lead shifts and enhance customer experiences. Responsibilities include managing sales, maintaining store appearance, and leading a team in a fun environment. Ideal candidates possess a passion for kids' fashion and strong leadership skills. This role offers competitive pay and flexibility in scheduling.

Qualifications

• Prior retail and/or customer service experience required.
• Minimum of one year experience as a shift lead/keyholder/team lead.
• Ability to work well as a team member with good communication skills.

Responsibilities

• Lead assigned shifts and ensure excellent customer service.
• Handle opening and closing responsibilities including cash management.
• Familiarize with products and assist customers in purchasing decisions.

Skills

Customer service

Attention to detail

Team collaboration

Fashion knowledge

Job description

Benefits:

401(k)

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Do you have a passion for fashion and a love of all things kid-related? Do you have a flair for customer service and a knack for making people feel at home? If so, we have the perfect opportunity for you.

As North America’s #1 children’s resale franchise, Once Upon A Child offers customers a fun and convenient way to buy and sell gently used kids' stuff, which makes saving money on children's clothes, toys, baby furniture, and equipment a reality every day. We focus on quality, safety, and value – the same things you feel are important for your own family.

We are seeking outgoing and motivated individuals who love working with children and enjoy a fun, team-oriented environment to join our team. As a Keyholder, you will assist in managing and promoting all aspects of the business, including but not limited to buying, pricing, sales, merchandising, loss prevention, training and supervising staff, and providing an outstanding customer experience. This position requires a detailed and analytical approach to management, including efficient daily task scheduling, problem-solving, and providing excellent customer service. You will also be responsible for maintaining the store’s appearance, organizing merchandise, processing sales, handling returns, tagging inventory, and keeping management informed about daily store activities.

NEW HIRING BONUS

All new hires able to work 20+ hours/week will receive a $250 Shopping Spree after completing their first 90 days in good standing!!!

The ideal candidate will be:

· Passionate about fashion and kids’ clothing, and shoes

· Outgoing and friendly, with excellent communication skills

· A quick learner who can work in a fast-paced environment

· Organized with great attention to detail

· A team player who can work collaboratively with others

· A self-starter who takes initiative and can work independently

· Will have flexibility with work schedules; holidays and weekends are a must

· Able to effectively communicate our Buy Policy to our customers

· Dependable and punctual, with a strong work ethic

Responsibilities:

· Lead assigned shifts, ensuring that customers are greeted promptly, their needs are promptly identified, and all transactions are handled professionally and with enthusiasm. This includes following all standard daily and weekly operating procedures.

· Opening and closing responsibilities, including but not limited to key control, locking and arming the store, and cash-handling responsibilities.

· Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.

· Purchase gently used, high-quality kids’ clothing, shoes, toys, books, and baby gear from our customer base and invite customers to return to the store with their used items to sell, educating them about the buying process.

· Price and ticket items based on pricing and buying guidelines. Restock the store following the merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.

· Participate in in-store events and promotions, including planning, set-up, and day-of execution.

· Develop proficiency in operating the POS system for all sales transactions, buys, returns, etc.

· Work collaboratively with other team members and provide an outstanding customer experience.

· Other duties as assigned.

Qualifications:

· Prior Retail and/or customer service experience with proven leadership skills.

· Minimum of one year of experience as a shift lead/keyholder/team lead.

· Ability to work well as a team member, accept constructive feedback, and follow directions.

· Excellent communication, self-management, and interpersonal skills.

· Sales and goal-oriented.

· Excellent time management skills, multi-tasking ability, and a high level of responsibility.

· Ability to work a flexible schedule, including weekends, weekdays, and evenings.

Physical Requirements:

· Ability to stand and walk for extended periods, up to 8 hours per day.

· Ability to life and/or push up to 40 lbs. without assistance. May involve heavier lifting with the assistance of a team member or a cart/dolly.

· Bending, rotating, and reaching conducive to a retail environment and to receiving, pricing and stocking merchandise.

· Exposure to typical retail environment conditions and noise levels.

· Able to operate a computerized sales terminal.

If you are ready to join a fun and dynamic team, please apply today! We offer competitive pay, flexible scheduling, and a great employee discount.