Keyholder - Opener/Closer

Once Upon A Child - Timonium, MD; Mays Chapel (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Weekly paychecks

Flexible schedule

Paid sick leave

Job summary

Once Upon A Child in Timonium, MD is seeking a friendly Keyholder to help run the store, greet families, and support sellers.

You lead shifts, manage cash, open/close, assist customers, price and tag merchandise, and help with events. This role offers a flexible schedule, weekly pay, 401(k) eligibility, and opportunities for advancement.

Qualifications

• 1+ year of retail, customer service, or shift-lead/keyholder experience.
• Proven leadership skills and comfort handling cash procedures.
• Strong communication and interpersonal skills.
• Ability to lift up to 40 lbs., stand/walk for up to 8 hours, and perform typical retail physical tasks.
• High school diploma or equivalent preferred.

Responsibilities

• Lead assigned shifts—motivating the team, driving great service, and ensuring smooth daily operations.
• Open and close the store, including key control, cash handling, and security procedures.
• Greet customers, assist with shopping needs, and make product recommendations.
• Manage the buying process: review items brought in by customers, evaluate condition/quality, and communicate our Buy Policy with confidence.
• Price and tag merchandise, restock the sales floor, and maintain brand-standard store displays.
• Support in-store events, promotions, and merchandising resets.
• Operate the POS system for sales, buys, and returns.
• Maintain store cleanliness and organization.
• Support and coach team members to provide exceptional customer experiences.
• Jump in wherever needed—teamwork is everything here!

Skills

Leadership

Retail experience

Cash handling

Customer service

Education

High school diploma or equivalent

Job description

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Do you love kids’ fashion, great deals, and creating a fun shopping experience? Join Once Upon A Child, North America’s #1 children’s resale franchise, where we make style affordable and sustainable for families every day.

Why You’ll Love Working With Us

• $250 Shopping Spree Hiring Bonus after 90 days (20+ hrs/week)
• Weekly paychecks
• 30%+ employee discount
• Flexible scheduling
• Paid sick leave, holidays, and PTO
• Paid training + leadership development
• 401(k) eligibility
• A supportive, inclusive team environment
• Real opportunities to grow into management roles

What You’ll Do

As a Keyholder, you help keep the store running smoothly and create a welcoming experience for parents, kids, and sellers.

• Lead assigned shifts—motivating the team, driving great service, and ensuring smooth daily operations
• Open and close the store, including key control, cash handling, and security procedures
• Greet customers, assist with shopping needs, and make product recommendations
• Manage the buying process: review items brought in by customers, evaluate condition/quality, and communicate our Buy Policy with confidence
• Price and tag merchandise, restock the sales floor, and maintain brand-standard store displays
• Support in-store events, promotions, and merchandising resets
• Operate the POS system for sales, buys, and returns
• Maintain store cleanliness and organization
• Support and coach team members to provide exceptional customer experiences
• Jump in wherever needed—teamwork is everything here!

Who Thrives In This Role

• Friendly, outgoing, and excited to help people
• Passionate about kids’ fashion, resale, and sustainability
• A strong multitasker who stays upbeat in a fast-paced environment
• Organized with excellent attention to detail
• A natural leader—reliable, proactive, and comfortable directing a shift
• Great at communication and customer engagement
• Able to work a flexible schedule (weekends + some holidays required)

Qualifications

• 1+ year of retail, customer service, or shift-lead/keyholder experience
• Proven leadership skills and comfort handling cash procedures
• Strong communication and interpersonal skills
• Ability to lift up to 40 lbs., stand/walk for up to 8 hours, and perform typical retail physical tasks
• High school diploma or equivalent preferred

Ready to Join the Fun?

If you’re excited to build retail experience with a brand parents love, we’d love to meet you!