Keyholder — Elevate Retail Sales & Customer Experience

L'Oréal; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

VIP access to internal shop discounts

Learning & development opportunities

Employee resource groups

Job summary

Kiehl’s Since 1851, part of L’Oréal, is seeking a Keyholder in New York to support the Store Manager in achieving sales goals while delivering exceptional customer service and maintaining brand presentation. This role emphasizes leadership, training, and adherence to company standards in a fast-paced retail setting.

You will contribute to short- and long-term store plans, back-office operations, and hands-on mentoring of team members to ensure a best-in-class shopping experience.

Qualifications

• Retail and/or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience.
• Communication skills.
• Analytical skills.
• Basic computer skills.
• Must be willing to work 2 closing shifts per week and 2 full weekends per month.
• High School Diploma or GED required.
• Must be 18 years or older.
• Authorization to work in the United States on a full-time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Responsibilities

• Delivers a best in class experience to customers.
• Upholds standards of customer service excellence.
• Leader in productivity.
• Regular attendance and timeliness for all scheduled shifts.
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team.
• Enforce company policies and procedures.
• Perform open and close procedures for the store.
• Provide training to new store employees.
• Effectively execute visual directives, education selling tools and customer service standards.
• Perform other job-related duties as assigned.

Skills

Retail experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Availability for closing shifts and 2+

Education

High School Diploma or GED

Job description

Kiehl’s Since 1851, part of L’Oréal, is seeking a Keyholder in New York to support the Store Manager in achieving sales goals while delivering exceptional customer service and maintaining brand presentation. This role emphasizes leadership, training, and adherence to company standards in a fast-paced retail setting.

You will contribute to short- and long-term store plans, back-office operations, and hands-on mentoring of team members to ensure a best-in-class shopping experience.