Keyholder: Drive Sales & Customer Experience

L'Oréal; Miami (FL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

VIP Access to L’Oréal Internal Shop

Learning & Development Opportunities

Wellness Programs

Employee Resource Groups

Job summary

Kiehl’s Since 1851 inside L’Oréal stores is seeking a Keyholder to support the Store Manager in achieving sales goals while delivering superior customer service and building lasting relationships with shoppers.

You will execute short- and long-term plans, maintain brand image, train new employees, and ensure on-brand visual standards, with a focus on teamwork, reliability, and timely attendance.

Qualifications

• Retail and/or cosmetic experience preferred.
• Prior key holder experience preferred.
• Customer service experience.
• Communication skills.
• Analytical skills.
• Basic computer skills.
• Must be willing to work 2 closing shifts per week and 2 full weekends per month.
• High School Diploma or GED required.
• Must be 18 years or older.
• Authorization to work in the United States on a full‑time, permanent, ongoing basis is required. No immigration support/sponsorship offered for this role.

Responsibilities

• Delivers best in class experience to customers.
• Upholds standards of customer service excellence.
• Leader in productivity.
• Regular attendance and timeliness for all scheduled shifts.
• Assist Store Manager in achieving store sales goals in conjunction with reaching individual sales goals established by management team.
• Enforce company policies and procedures.
• Perform open and close procedures for the store.
• Provide training to new store employees.
• Effectively execute visual directives, education selling tools and customer service standards.
• Perform other job‑related duties as assigned.

Skills

Retail experience

Customer service

Communication skills

Analytical skills

Basic computer skills

Bilingual Spanish

Education

High School Diploma or GED

Tools

POS systems

Job description

Kiehl’s Since 1851 inside L’Oréal stores is seeking a Keyholder to support the Store Manager in achieving sales goals while delivering superior customer service and building lasting relationships with shoppers.

You will execute short- and long-term plans, maintain brand image, train new employees, and ensure on-brand visual standards, with a focus on teamwork, reliability, and timely attendance.