KeyHolder, Eastside Golf - Location

Centric Brands Inc.; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Commission eligibility

Job summary

Eastside Golf is seeking a Keyholder to support store sales, staff, and customer service, while promoting a sales culture and brand experience. You will work on the selling floor, help develop associates' sales techniques, and demonstrate product knowledge to grow the business.

The ideal candidate is dedicated to customer satisfaction, communicates effectively, and is available on weekends and holidays. You will hold the Store Key and help plan events to build the local customer base.

Qualifications

• Experience in customer-facing retail roles.
• Strong communication and relationship-building skills.
• Ability to motivate and coach sales staff.

Responsibilities

• Meet sales goals and motivate staff to hit targets.
• Develop sales techniques to maximize store performance.
• Demonstrate product knowledge and fluent selling.
• Lead on-floor sales with management to identify marketing opportunities.
• Plan events with the Store Manager to grow the local customer base.
• Provide World Class customer service and manage client books.
• Resolve customer issues quickly and effectively.
• Empower staff to act in the customer's best interest.
• Hold Store Key and ensure store readiness.

Skills

Communication

Customer service

Weekend availability

Product knowledge

Sales leadership

Job description

About Us

Eastside Golf was founded June 1st, 2019 by Olajuwon Ajanaku. Eastside Golf is a lifestyle golf brand developed to raise awareness about golf among youth and non golfers. We want to inspire the culture, promote diversity and continue to be authentic.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

*This commission eligible position will receive a generous employee discount at Eastside Golf.

Eastside Golfis an equal opportunity employer