Keyholder & Boutique Team Leader (Luxury Retail)

DÔEN; Charleston (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

401k with company match

Discretionary bonuses

Job summary

DÔEN is seeking a Keyholder for its Charleston store. This full-time role supports the Store Manager, mentors sales staff, and helps run daily operations while ensuring a high-standard client experience in a luxury retail environment.

The position requires at least 1 year in a supervisor role, a proactive attitude, and flexibility to work holidays and weekends. The ideal candidate will excel in inventory practices and visual merchandising to drive sales and store success.

Qualifications

• Minimum 1 year experience in a supervisor role within a fashion retail environment, luxury retail preferred.
• Energetic, confident and adaptable personality with critical thinking and problem solving skills.
• Excellent communication and organisational skills, detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Responsibilities

• Supports the Store Manager in all aspects of running the store.
• Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
• Delegate responsibilities to the sales staff, as needed.
• Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
• Operate business profitably and minimise potential for loss, while protecting store assets and inventory.
• Supports new initiatives in line with business strategy and goals.
• Deliver a personalised client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
• Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
• Build and maintain client relationships.
• Partner with the Store Manager to oversee basic inventory management.
• Assist in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and be floor ready with a professional presence in line with the DÔEN brand, and respond promptly to internal and external communication.
• Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organised.
• Understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures.
• Be proactive and take initiative.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies.

Tools

NetSuite

Shopify

Gladly

Job description

DÔEN is seeking a Keyholder for its Charleston store. This full-time role supports the Store Manager, mentors sales staff, and helps run daily operations while ensuring a high-standard client experience in a luxury retail environment.

The position requires at least 1 year in a supervisor role, a proactive attitude, and flexibility to work holidays and weekends. The ideal candidate will excel in inventory practices and visual merchandising to drive sales and store success.