Full-Time Key Holder

DÔEN; Charleston (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

401k with company match

Discretionary bonuses

Job summary

DÔEN is seeking a Keyholder for its Charleston store. This full-time role supports the Store Manager, mentors sales staff, and helps run daily operations while ensuring a high-standard client experience in a luxury retail environment.

The position requires at least 1 year in a supervisor role, a proactive attitude, and flexibility to work holidays and weekends. The ideal candidate will excel in inventory practices and visual merchandising to drive sales and store success.

Qualifications

• Minimum 1 year experience in a supervisor role within a fashion retail environment, luxury retail preferred.
• Energetic, confident and adaptable personality with critical thinking and problem solving skills.
• Excellent communication and organisational skills, detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Responsibilities

• Supports the Store Manager in all aspects of running the store.
• Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
• Delegate responsibilities to the sales staff, as needed.
• Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
• Operate business profitably and minimise potential for loss, while protecting store assets and inventory.
• Supports new initiatives in line with business strategy and goals.
• Deliver a personalised client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
• Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
• Build and maintain client relationships.
• Partner with the Store Manager to oversee basic inventory management.
• Assist in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and be floor ready with a professional presence in line with the DÔEN brand, and respond promptly to internal and external communication.
• Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organised.
• Understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures.
• Be proactive and take initiative.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies.

Tools

NetSuite

Shopify

Gladly

Job description

Launched in 2016 and founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of their organisation, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality as well as giving back by partnering with foundations that directly benefit our employees and surrounding communities.

We are an Equal Opportunity Employer

Description of Duties

Title: Keyholder, Full Time

Classification: Non-Exempt

Hourly Range: $32.00/hour

Location: 337 King St. Charleston, SC 29401

Essential Duties and Responsibilities

Leadership

• Supports the Store Manager in all aspects of running the store.
• Demonstrate shop ownership in the absence of the Store Manager or Assistant Store Manager.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, and serve as a mentor to the sales team.
• Delegate responsibilities to the sales staff, as needed.
• Demonstrate basic knowledge in retail, including inventory management, visual merchandising, customer service and daily processes.
• Operate business profitably and minimise potential for loss, while protecting store assets and inventory.
• Supports new initiatives in line with business strategy and goals.

Customer Service

• Deliver a personalised client experience by leading with exceptional service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand’s aesthetic using product knowledge.
• Drive business growth and meet sales goals as an individual and as part of the store team, by addressing customer needs and preferences.
• Build and maintain client relationships.

General

• Partner with the Store Manager to oversee basic inventory management.
• Assist in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and be floor ready with a professional presence in line with the DÔEN brand, and respond promptly to internal and external communication.
• Maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organised.
• Understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures.
• Be proactive and take initiative.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies.

Qualifications

• Minimum 1 years experience in a supervisor role within a fashion retail environment, luxury retail preferred.
• Energetic, confident and adaptable personality, with critical thinking and problem solving skills.
• Excellent communication and organisational skills, detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Ability to move through a store for most of a shift to help customers and accomplish assigned tasks.
• Efficiently and accurately process sales transactions using the POS register system.
• Verbal and written communication with others.
• Able to walk, sit and stand for long periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location and lift/move/push/pull objects up to 25lbs minimum including fixtures and product.

Total Rewards Package

• Paid vacation, sick time, and holidays.
• 401k plan w/company match.
• We offer a competitive salary, with additional discretionary bonuses based on store performance.

*Compensation will be determined based on experience and other factors permitted by law.