Keyholder / Assistant Manager

Salt & Sundry; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Job summary

Salt & Sundry in Washington, DC is seeking a Keyholder to open the shop, lead the floor, and deliver exceptional service. You will create a warm, welcoming experience by sharing product stories and assisting customers to find the right items.

The ideal candidate is outgoing, eager to learn, with flexible availability to cover evenings, weekends, and holidays. You’ll support leadership as acting manager during shifts and help maintain an inclusive, high-standard retail environment.

Qualifications

• Outgoing, charismatic personality with a genuine passion for customer service.
• Flexible availability including evenings, weekends and holidays.
• Ability to learn product stories and share them with customers.

Responsibilities

• Create a warm, upbeat and inclusive vibe in the shop.
• Show a positive attitude upholding Salt & Sundry values.
• Greet and engage every customer that enters the shop.
• Prioritize customer engagement over other tasks.
• Follow up with customers beyond the initial greeting.
• Proactively find solutions for customer requests.
• Lead customer interactions rather than wait for engagement.
• Answer questions with thoughtful responses and avoid single-word replies.
• Anticipate needs and address them proactively.
• Maintain extensive product knowledge and share stories to encourage sales.
• Personalize interactions with thoughtful product knowledge.
• Troubleshoot issues and delegate to team when needed.
• Restock, remerchandise, and keep the store clean.
• Process returns, store credit, and gift cards.
• Restock floor and organize backstock; manage Shopkeep quantities.
• Keep register clean and accessible; assist with gift wrapping.

Skills

Customer service

Communication

Hospitality

Team leadership

Shopkeep POS

Tools

Shopkeep POS

Job description

Local shoe brand Charix is popping up this weekend! learn more

Keyholder

If you’re passionate aboutcustomer service and design, come join our amazing team!

Salt & Sundry is looking for keyholders to join our Union Market and Logan Circle teams. The primary responsibility of a keyholder is to open the shop, lead the floor, and encourage sales by exemplifying Salt & Sundry’s core values of hospitality, generosity of spirit, and inclusivity. The key holder works to create a warm + welcoming shop experience for customers by seeking out interactions, sharing product stories and actively assisting customers to provide exceptional customer service. The keyholder functions as the acting manager and floor lead at the beginning or end of a shift when a manager is not present.

The ideal candidate is an outgoing, charismatic, and intuitive person who genuinely enjoys customer service. A successful key holder will be flexible, positive and eager to learn. The key responsibilities for this position are as follows:

Customer Service

• Helps to create a warm, upbeat and inclusive vibe in the shop
• Has a strong understanding of and belief in the customer service values of Salt & Sundry and always shows a positive attitude when executing them
• Shows charitable assumption + kindness for all customers
• Ensures every customer is/are greeted, chatted with and cared for as they come into the shop
• Prioritizes customer engagement over all other shop tasks
• Diligently follows up with customers verbally beyond the initial greeting
• Proactively finds solutions for customer requests
• Always leads customer interactions rather than waiting for the customer to engage
• Answers customer questions with thoughtful responses and avoids one word answers
• Anticipates customer needs and addresses them proactively

Product Knowledge + Storytelling

• Maintains a vast knowledge of all of the products we carry
• Makes an effort to share product stories with customers as a tool to encourage sales
• Actively attempts to find answers to product inquiries on your own using available resources
• Personalizes customer interactions by sharing thoughtful product stories and exemplary knowledge beyond the basics
• Uses customer questions as an opportunity to share compelling product information

Procedures + Operations

• Maintains the knowledge and confidence to troubleshoot, handle tricky customer service issues, and delegate to shop associates while acting as the lead team member on the floor.
• Actively maintains the visual standard of the store (ie. restocking, remerchandising, and cleaning)
• Can process returns, store credit, and gift cards without assistance
• Constantly restocks the floor throughout the day and maintains organization of backstock
• Excels at keeping the register clean and clear
• Excels at gift wrapping, bagging, and protecting breakables
• Efficient at checking quantities in Shopkeep at all locations

Requirements and Position Details

• $19.25 / hour starting pay with annual raises
• Flexible availability + commitment to working evenings, weekends and holidays a must