Key West Events Services Manager

externalmanagement-highgate; Key West (FL); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Zusammenfassung

Highgate Hotels’ The Keys Collection in Key West seeks an Events Services Manager to plan, coordinate and execute group events, meetings, conferences, weddings, and special occasions at The Keys Collection hotels.

You will serve as the primary liaison between clients and hotel departments following contract execution, ensuring a seamless experience from planning through event completion while maximizing guest satisfaction and revenue opportunities.

Qualifikationen

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.
• Minimum of 2-3 years of conference services, catering, event management, or group sales coordination experience.
• Resort or full-service hotel experience preferred.
• Experience coordinating meetings, conferences, weddings, and social events.
• Experience with Microsoft Office, Delphi, Opera Cloud preferred

Aufgaben

• Serve as the primary contact for clients after contracts are finalized by the Sales team.
• Conduct planning meetings, site visits, and pre-conference meetings with group organizers.
• Develop and distribute detailed Banquet Event Orders (BEOs), group resumes, and event specifications.
• Coordinate all aspects of meetings, conferences, weddings, social events, and group activities.
• Ensure all client requirements and expectations are clearly communicated and executed.
• Respond promptly to client inquiries and requests throughout the planning process.
• Act as the liaison between clients and hotel departments, including Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering
• Lead weekly and daily event meetings to communicate group requirements.
• Monitor event execution to ensure adherence to hotel standards and client expectations.
• Conduct event walkthroughs and final reviews with operational teams.
• Identify and maximize opportunities for additional revenue through catering enhancements, group activities, room upgrades, specialty event offerings
• Monitor event budgets and ensure accurate billing.
• Review event charges and coordinate with Accounting to ensure timely and accurate invoicing.
• Track event profitability and contribute to overall departmental revenue goals.
• Deliver exceptional service that reflects The Keys Collection brand.
• Proactively address client concerns and resolve issues quickly and professionally.
• Ensure all events are executed with attention to detail and a memorable guest experience.
• Maintain strong relationships with repeat clients and referral partners.
• Maintain accurate event records within the property's sales and catering system.
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
• Know all meeting room and event space setups and capabilities
• Know all sleeping room configurations and types
• Manage existing accounts and follow up with client re-solicitations to capture repeat business
• Be visible on the floor and assist staff as needed during functions
• Plan and execute holiday and special events in conjunction with the Director of Sales & Marketing
• Participate in required M.O.D. program as scheduled.

Kenntnisse

Event management

Guest-focused service

Multitasking

Communication

Ausbildung

Bachelor's degree in Hospitality or related field

Tools

Microsoft Office

Delphi

Opera Cloud

Jobbeschreibung

Highgate Hotels’ The Keys Collection in Key West seeks an Events Services Manager to plan, coordinate and execute group events, meetings, conferences, weddings, and special occasions at The Keys Collection hotels.

You will serve as the primary liaison between clients and hotel departments following contract execution, ensuring a seamless experience from planning through event completion while maximizing guest satisfaction and revenue opportunities.