Events Services Manager - Key West Resort

Highgate Hotels, LP; Key West (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Retirement Plan with employer–m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels invites applications for a Sales Manager at The Keys Collection in Key West, overseeing group sales and client relations for Blue Flamingo Resort Key West. You will coordinate with the sales and events teams from contract through event execution, ensuring guest satisfaction and revenue growth.

The ideal candidate brings hospitality sales experience, strong organization, and the ability to manage multiple events, conferences, and weddings while maintaining service excellence.

Qualifications

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or related field preferred.
• 2-3 years of conference services, catering, event management, or group sales coordination experience.
• Experience with Microsoft Office, Delphi, Opera Cloud preferred.

Responsibilities

• Serve as the primary contact for clients after contracts are finalized by the Sales team.
• Develop and distribute detailed Banquet Event Orders (BEOs), group resumes, and event specifications.
• Coordinate all aspects of meetings, conferences, weddings, and group activities.
• Ensure all client requirements and expectations are clearly communicated and executed.
• Respond promptly to client inquiries and requests throughout the planning process.
• Act as the liaison between clients and hotel departments, including: Food & Beverage, Banquets, Culinary, Front Office, Housekeeping, and Engineering
• Lead weekly and daily event meetings to communicate group requirements.
• Monitor event execution to ensure adherence to hotel standards and client expectations.
• Conduct event walkthroughs and final reviews with operational teams.
• Identify and maximize opportunities for additional revenue through: Catering enhancements, group activities, room upgrades, specialty event offerings
• Monitor event budgets and ensure accurate billing.
• Review event charges and coordinate with Accounting to ensure timely and accurate invoicing.
• Track event profitability and contribute to overall departmental revenue goals.
• Deliver exceptional service that reflects The Keys Collection brand.
• Proactively address client concerns and resolve issues quickly and professionally.
• Ensure all events are executed with attention to detail and a memorable guest experience.
• Maintain strong relationships with repeat clients and referral partners.
• Maintain accurate event records within the property's sales and catering system.
• Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
• Know all meeting room and event space setups and capabilities
• Know all sleeping room configurations and types
• Manage existing accounts and follow up with client re-solicitations to capture repeat business
• Be visible on the floor and assist staff as needed during functions
• Plan and execute holiday and special events in conjunction with the Director of Sales & Marketing
• Participate in required M.O.D. program as scheduled.

Skills

Communication

Multitasking

Organization

Project management

Customer service

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Delphi

Opera Cloud

Job description

Highgate Hotels invites applications for a Sales Manager at The Keys Collection in Key West, overseeing group sales and client relations for Blue Flamingo Resort Key West. You will coordinate with the sales and events teams from contract through event execution, ensuring guest satisfaction and revenue growth.

The ideal candidate brings hospitality sales experience, strong organization, and the ability to manage multiple events, conferences, and weddings while maintaining service excellence.