Key Lead - Outlets at Castle Rock, Hollister

A&F Stores, Inc.; Castle Rock (CO); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Merchandise Discount

Quarterly Sales Incentive Bonus

Career Advancement Opportunities

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Castle Rock, CO to ensure a quality in-store experience. This role acts as Floor Supervisor, coaching Brand Reps and Stock Associates to maintain smooth store operations and drive sales through customer engagement.

The position requires 12–16 hours weekly, weekend availability, and peak periods with increased hours. Starting rate is $21.30 per hour, with benefits and career advancement opportunities offered by the brand.

Qualifications

• Strong customer focus and interpersonal skills.
• Experience leading groups or teams preferred.
• Knowledge of current fashion trends.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Communication skills

Fashion knowledge

Energetic and assertive

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Job description

Key Lead

The Key Lead is responsible for ensuring all customers receive quality in-store experience.

They serve as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively, driving performance through customer experience and daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Work Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12‑16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours may increase to support business needs.

Qualifications

• High School Diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.
• Strong customer focus and exceptional interpersonal skills.
• Strong communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail-oriented.
• Engagement in applied learning and proactive thinking.
• Strong work ethic.

Benefits

• Eligibility to participate in a variety of benefit programs aligned with company culture and values.
• Quarterly Sales Incentive Bonus.
• Merchandise Discount.
• Career Advancement Opportunities.
• Brand Affiliate Program.
• Training and Development.
• Competitive incentives to reward commitment.

Starting rate: $21.30 per hour.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials, with stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.