Key Holder & Sales Lead: Creative Game Store

The Mall in Columbia; Columbia (MD); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Employee discount

Casual dress

Growth opportunities

Job summary

Mind Games in Columbia, MD is seeking motivated, reliable team members to step in as Key Holders. You’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure the store is welcoming and fun for everyone.

This role involves greeting customers, operating the POS, restocking, acting as a product expert, and helping the team meet daily sales goals. HS diploma and 2+ years in retail are required; supervisory experience is a plus.

Qualifications

• High school diploma or equivalent required.
• 2+ years of sales, customer service or retail experience.
• Previous Key Holder or supervisory experience is recommended.
• Ability to stand for long periods and lift up to 20 pounds.

Responsibilities

• Greet customers and recommend products to meet needs.
• Operate POS, process payments, and issue receipts.
• Maintain neat store and restock inventory.
• Serve as product expert and advise on selection, usage, and care.
• Lead by example delivering outstanding customer service.
• Open and close procedures, including cash handling and security.
• Meet daily, weekly, and monthly sales goals.

Skills

Customer service

Interpersonal skills

Multitasking

Reliability

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Job description

Mind Games in Columbia, MD is seeking motivated, reliable team members to step in as Key Holders. You’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure the store is welcoming and fun for everyone.

This role involves greeting customers, operating the POS, restocking, acting as a product expert, and helping the team meet daily sales goals. HS diploma and 2+ years in retail are required; supervisory experience is a plus.