Key Holder & Retail Team Coach

The Estée Lauder Companies Inc.; Milpitas (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth operation of the store.

You will coach and mentor the sales team to provide inspirational, authentic, and personalised customer service to achieve sales and customer service targets. You will use your retail experience and cash handling skills to perform essential start and end of day cash reconciliation and manage opening/closing on a rota basis.

Qualifications

• Proven retail experience with a focus on customer service.
• Ability to coach and mentor staff to achieve targets.
• Experience with cash handling and end-of-day reconciliation.

Responsibilities

• Lead by example to provide inspirational, authentic customer service.
• Coach and mentor sales team to achieve targets.
• Carry out opening and closing store procedures on a rota basis.

Skills

Retail experience

Customer service

Coaching

Mentoring

Cash handling

Opening and closing

Tools

POS software

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth operation of the store.

You will coach and mentor the sales team to provide inspirational, authentic, and personalised customer service to achieve sales and customer service targets. You will use your retail experience and cash handling skills to perform essential start and end of day cash reconciliation and manage opening/closing on a rota basis.