Key Holder - Retail | Seymour

Knox Area Rescue Ministries; Knoxville (TN); On-site; USD 21,000 - 22,000; Full time

Job summary

Knox Area Rescue Ministries is seeking a Retail Key Holder in Seymour, TN to lead store operations during shifts, serve as Manager on Duty, and uphold our mission while delivering excellent customer service.

Responsibilities include cash control, staff coaching, merchandising, and ensuring a welcoming, safe shopping environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail experience or leadership/key holder experience required.
• Experience with point-of-sale systems and cash handling.
• Valid driver's license with an acceptable driving record.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead store operations during shifts as Manager on Duty and drive sales goals.
• Oversee cash handling procedures, deposits, reporting, and reconciliation.
• Direct team members, assign tasks, ensure coverage, and train staff as needed.
• Maintain merchandising, store presentation, and customer experience to reflect our mission.
• Support cross-training and collaboration to ensure smooth daily operations.

Skills

Retail leadership

Customer service

Cash handling

Communication

Team leadership

Education

High school diploma or equivalent

Tools

POS systems

iPad apps

Job description

# Key Holder - Retail | SeymourHot JobSeymour - Knoxville, TN 37920## OverviewSalary Range$15.00 - $16.00 HourlyPosition TypeFull-Time/Part-Time## DescriptionThe Retail Key Holder supports the daily success of the store by leading operations during assigned shifts, serving as Manager on Duty (MOD), and delivering an exceptional customer experience. This role ensures operational excellence, financial accountability, policy compliance, and team support while exemplifying the mission and values of KARM Stores.**Essential Functions****Store Operations & Sales Leadership*** Support the daily operation of the store by implementing sales plans and leading the team to achieve daily, weekly, and monthly sales goals.* Serve as the Manager on Duty (MOD), ensuring company policies, operational procedures, and safety standards are consistently followed.* Make sound operational decisions, prioritize workload, and respond effectively to changing business needs while maintaining an efficient sales floor.**Success Factors:** Operational Excellence • Accountability & Results • Critical Thinking & Problem Solving • Judgment & Integrity**Financial Operations & Cash Control*** Oversee cash handling procedures, including register accountability, drawer counts, deposits, reporting, and opening and closing financial processes.* Ensure accuracy, accountability, and compliance with all company financial and loss prevention procedures.* Protect company assets by maintaining confidentiality and exercising sound financial judgment.**Success Factors:** Judgment & Integrity • Operational Excellence • Accountability & Results**Team & Floor Leadership*** Provide day-to-day direction and support to team members by assigning work, coordinating floor coverage, and maintaining productivity throughout the shift.* Lead by example through professionalism, effective communication, and a positive attitude while fostering collaboration and teamwork.* Support a culture of accountability by reinforcing expectations and helping resolve routine operational challenges.* Cross training for paired role in production.* Assist with other duties as assigned to support daily operations and team success.**Success Factors:** Teamwork & Supporting Others • Communication • Builds Positive Relationships • Adaptability & Personal Growth**Merchandising, Store Presentation & Customer Experience*** Ensure the store remains clean, organized, safe, and visually appealing through merchandising, recovery, stocking, pricing, and maintenance activities.* Deliver an exceptional customer experience by building positive relationships, resolving customer concerns professionally, and representing the mission and values of KARM Stores in every interaction.* Promote a welcoming shopping environment that encourages customer satisfaction and supports sales growth.**Success Factors:** Mission Alignment • Builds Positive Relationships • Communication • Operational Excellence • Accountability & Results**Qualifications*** High school diploma or equivalent preferred.* Previous retail experience or leadership/ key holder experience required.* Experience with point-of-sale systems and cash handling.* Valid driver's license with an acceptable driving record.* Ability to work flexible schedules, including evenings, weekends, and holidays.**Knowledge, Skills & Abilities*** Strong interpersonal, customer service, and leadership skills.* Effective verbal communication and conflict resolution skills.* Cash handling, financial accountability, and point-of-sale proficiency.* Ability to effectively use Ipad-based technology and applications to accurately perform daily business operations.* Ability to prioritize multiple responsibilities and lead daily store operations.* Strong attention to detail and organizational skills.* Ability to solve operational problems and make sound decisions independently.* Ability to coach and direct associates while fostering teamwork.* Commitment to professionalism, accountability, and continuous improvement.**Physical Requirements*** Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, and perform repetitive movements throughout the workday.* Ability to frequently lift, carry, push, and pull merchandise or materials weighing up to 50 pounds, using assistance or appropriate equipment for heavier items.* Ability to push and maneuver loaded carts, racks, and other material-handling equipment and safely use approved step stools or ladders as needed.* Ability to perform repetitive tasks involving the hands, wrists, and arms, including sorting, hanging, tagging, stocking, and other retail or production activities.* Ability to work in fast-paced retail, production, and receiving environments that may involve varying temperatures and periods of high physical activity.**Work Schedule and Required Hours**Part time to full time, Monday through Saturday, up to 40 hours per week. Shifts may include evenings or Saturdays based on operational needs.. Attendance at required meetings, events, and training as scheduled.