Key Holder Pasadena MD

Costellos Ace; Pasadena (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Costellos Ace in Pasadena, MD is seeking a Key Holder to support store management by opening and closing procedures, handling cash, and delivering strong customer service. You will assist customers, maintain store standards, balance the cash drawer, and train new team members as needed.

The role requires at least a high school diploma, one year of retail experience, and familiarity with POS systems. Key cutting experience and programming are a plus, with the ability to multitask in a fast-paced

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of retail experience; key cutting and programming experience preferred.
• Experience handling cash and operating a POS system; strong customer service.
• Excellent communication and interpersonal skills; ability to multitask.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Assist customers with shopping needs, provide product information, and resolve inquiries/complaints.
• Open and close the store, ensuring security and cash procedures are followed.
• Perform cashier duties, process transactions, balance cash drawer.
• Maintain store cleanliness, organize shelves/displays, and ensure a safe environment.
• Receive and process shipments, verify inventory and pricing.
• Enforce store policies and train new employees as needed.

Skills

Customer service

Cash handling

Communication

Teamwork

Multitasking

Key cutting machines

Basic computer skills

Stand for long periods

Lifting up to 25 pounds

Education

High School Diploma or equivalent

Tools

POS system

Job description

Job Location: BHC Pasadena - Pasadena, MD 21122

Salary Range: $16.50 - $23.00 Hourly

Business Title: Key Holder

Job Purpose

To assist the store management team in ensuring the smooth and efficient operation of the store, focusing on customer satisfaction, sales generation, and maintaining store standards. This includes opening and closing the store, managing cash handling procedures, and providing excellent customer service.

Key Responsibilities

• Assisting customers with their shopping needs, providing product information, and resolving customer inquiries and complaints.
• Opening and closing the store according to established procedures, including ensuring the security of the premises and cash.
• Performing cashier duties, including processing transactions, handling cash, and balancing the cash drawer.
• Maintaining store cleanliness and organization, including stocking shelves, organizing displays, and ensuring a safe and presentable shopping environment.
• Assisting with receiving and processing shipments, verifying inventory, and pricing merchandise.
• Enforcing store policies and procedures, including loss prevention measures.
• Providing training and guidance to new employees as needed.
• Performing other duties as assigned by the store management team.

Qualifications

• Required Education: High School Diploma or equivalent
• Required Experience: Minimum of 1 year of retail experience; Experience with key cutting and programming preferred; Experience handling cash and operating a POS system; Experience providing excellent customer service.
• Required Skills and Abilities: Strong communication and interpersonal skills; Ability to work independently and as part of a team; Ability to multitask and prioritize in a fast-paced environment; Ability to learn and operate key cutting machines; Basic computer skills; Ability to maintain a clean and organized workspace; Ability to adhere to company policies and procedures; Ability to stand for extended periods of time; Ability to lift up to 25 pounds.