Key Holder & Guest Experience Leader — Retail

DXL Group; Jacksonville (FL); On-site; USD 16,531 - 22,041; Full time

Job summary

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder in Jacksonville, FL. You will build relationships with guests and provide an unmatched shopping experience.

You will act as a product knowledge expert and coach a sales team to meet goals in a fast-paced store environment. The role emphasizes service, knowledge, and leadership responsibilities.

Qualifications

• Demonstrates superior customer service techniques and problem resolution.
• Coaches selling skills, behaviors and procedures with team members.
• Experience in a fast-paced retail environment preferred but not required.

Responsibilities

• Welcomes guests, learns needs and lifestyle to tailor recommendations.
• Serves as product knowledge expert across apparel lines.
• Coaches and trains sales team to achieve goals and maintain operations.

Skills

Customer service

Sales coaching

Product knowledge

Education

High school diploma

Tools

POS systems

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a Retail Sales Associate, Key Holder in Jacksonville, FL. You will build relationships with guests and provide an unmatched shopping experience.

You will act as a product knowledge expert and coach a sales team to meet goals in a fast-paced store environment. The role emphasizes service, knowledge, and leadership responsibilities.