Key Holder (Full Time)

Boot Barn; Concord (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Boot Barn in Concord, NH is seeking a Key Holder responsible for creating an exceptional in-store experience while leading store partners and enhancing sales. Key Holders will embody Boot Barn’s mission and values while ensuring operational excellence.

Applicants should demonstrate strong product knowledge and excellent customer service skills. This position plays a crucial role in achieving store goals and developing team capabilities, making it essential for those looking to advance in retail leadership.

Qualifications

• Strong customer engagement skills to foster relationships.
• Sales expertise to exceed store goals.
• Ability to convey product knowledge effectively.

Responsibilities

• Drive a service and selling culture to build lasting customer relationships.
• Maintain and achieve measurable sales goals.
• Assist with operational procedures and team development.

Skills

Customer Engagement

Sales Expertise

Product Knowledge

Visual Merchandising

Point-of-Sale Proficiency

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.