Stock Key Holder - Flatiron

Theory; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

The Theory store team in New York seeks a Key Holder to drive sales and lead a team with strong product knowledge and client relationship skills.

You will collaborate with the Store Manager to deliver a superior shopping experience, manage stock and processes, and represent Theory as a brand ambassador.

Qualifications

• 3–4 years of client-centric sales experience.
• Dynamic interpersonal and communication skills.
• Computer skills to operate a point-of-sale system.

Responsibilities

• Meet personal and store sales and KPI goals.
• Demonstrate product knowledge to support brand goals.
• Develop sales techniques relevant to the market.
• Establish and maintain client-base.
• Leverage company tools and incentives to meet goals.
• Use KPI data to drive business strategies.
• Ensure clear communication between store manager and team.
• Motivate and engage the team, present new ideas.
• Coach sales floor teammates with feedback.
• Maintain store operations and assist stock/shipping processes.
• Collaborate on risk management and inventory needs.
• Build relationships with clients and act as a brand ambassador.

Skills

Customer service

Sales experience

Interpersonal skills

Communication

Team leadership

Tools

POS system

Job description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the Key Holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team.

Business Leader

• Meet personal and store sales and KPI goals
• Demonstrate excellent knowledge of the product to support the brand goals
• Develop sales techniques that are relevant to the market
• Establish and maintain client-base
• Leverage company tools, incentives & strategies to support meeting sales goals
• Demonstrate strong business acumen by leverage KPI’s to support business-driving strategies
• Ensure effective communication between store manager & other team members
• Identify ways to keep the team motivated and engaged
• Present new & innovative ideas to support meeting business goals
• Coach team on sales floor providing relevant and consistent feedback to improve performance

Operations Leader

• Ensure all functions of the store are maintained to support a superior shopping-experiences
• Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork
• Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.
• Identify product concerns and communicate inventory needs to support the business goals
• Collaborate with cross-functional business partners to support inventory goals

Customer Focus

• Ensure the highest level of customer service to each and all individuals in the store
• Build meaningful relationships with clients through strong-interpersonal skills
• Collaborate with all team members to support a superior shopping experience
• Be present on and off the floor as a Theory Brand Ambassador

The Essentials

• 3-4 years’ prior work experience in a client-centric, sales environment
• Dynamic interpersonal and communication skills, both verbal and written
• Computer skills to operate point of sale system, experiences with teamwork is a plus

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.