Key Holder Ardmore

SoulCycle; Ardmore (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

SoulCycle Ardmore is seeking a part-time front desk team member to deliver warm customer service and keep studio operations running smoothly. You will assist with daily tasks, support instructors, and help maintain the SoulCycle environment.

The role requires reliable Weekend availability, including at least one weekend day, and a proactive, organized mindset in a fast-paced fitness setting.

Qualifications

• Experience in customer service required.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to take initiative and perform duties without direction.
• Excellent communication skills across a range of personalities.
• Strong customer service and problem solving abilities.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with all staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain SoulCycle aesthetic, appearance, atmosphere and culture.
• Clean and prep studio areas, equipment, floors and mirrors.
• Clean common areas including front desk, lockers, shelves, office and hallways.
• Clean bathrooms and changing rooms.

Skills

Customer service

Multitasking

Initiative

Communication

Teamwork

Training & coaching

Product knowledge

Organization

Phone etiquette

Email etiquette

Job description

Job Description

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Qualifications:

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Additional Information

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/