Key Holder Palo Alto

SoulCycle; Palo Alto (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

SoulCycle in Palo Alto, CA is seeking a part-time front desk/customer service associate. You will deliver hospitality to clients, support studio management, and help maintain the studio’s retail operations and overall vibe.

Responsibilities include assisting instructors, training new front desk staff, and keeping the space clean and organized. Availability includes weekends and peak holiday periods, with pay shown as $18.70 per hour.

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with various personalities.
• Outstanding customer service and problem solving skills.
• Positive, can-do attitude and friendly phone/email etiquette.
• Superior organizational skill.
• Availability for at least 3 days per week totaling 20 hours, including a Saturday or Sunday.
• Availability for peak holiday shifts.

Responsibilities

• Provide high level customer service and hospitality to clients.
• Assist the Studio Management in daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a smooth class check-in process.
• Work as a cohesive team with SoulCycle staff to ensure efficiency and camaraderie.
• Assist with training and coaching of new front desk staff.
• Maintain knowledge of studio retail products.
• Uphold the SoulCycle aesthetic, appearance, atmosphere and culture.
• Studio cleaning and prepping, including equipment, floors and mirrors.
• Clean common areas including front desk, lockers, retail shelves, office and hallways.
• Clean bathrooms and changing rooms.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Organization

Phone etiquette

Email etiquette

Positive attitude

Initiative

Job description

Job Description

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and responsibilities:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Qualifications:

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

Pay Transparency $18.70