Keyholder, Castro

SoulCycle; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Ride for free

Employee discounts

Commissions opportunities

Job summary

SoulCycle is seeking a committed, service-oriented individual to serve as Manager on Duty for our San Francisco studio. You will support opening/closing, oversee front desk operations, assist instructors, manage retail visuals, and help train new front desk staff to uphold the SoulCycle experience.

This role emphasizes customer service excellence, teamwork, and a proactive approach to daily studio tasks. Competitive salary, benefits, and SoulCycle retail discounts are offered; ride-for-free

Qualifications

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willingness to initiate tasks and work without direction.
• Excellent communication with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work a non-traditional schedule.

Responsibilities

• Act as Manager on Duty when management is not on the premises.
• Communicate issues to management during opening/closing and resolve as needed.
• Assist studio management with daily tasks and projects.
• Share knowledge and best practices with staff.
• Maintain studio keys with proper care and control.
• Open/close the studio and supervise daily tasks.

Skills

Customer service

Multi-tasking

Communication

Organization

Problem solving

Positive attitude

Phone etiquette

Email etiquette

Job description

Job Description

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

RESPONSIBILITIES

• Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premises
• Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
• Assist the Studio Management in daily studio tasks and projects
• Share knowledge and best practices with staff
• Maintain keys to the studio and exert proper care and control over them
• Responsible for the opening and/or closing of the studio
• Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Provide high level customer service and hospitality to clients
• Be on-duty hospitality champion
• Assign tasks to part timers, when necessary
• Manage retail area and visuals to ensure an optimal selling space
• Responsible for additional manager system duties (i.e. returns, etc)
• Assist Management team with additional responsibilities, as needed
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Qualifications

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have a friendly and professional phone and email etiquette
• Must have superior organizational skills
• Must have the flexibility to work a non-traditional schedule

PHYSICAL REQUIREMENTS

• Must be able to work in a fast paced environment
• Must be able to kneel, bend, reach, climb and stand for long durations of time
• Must be able to lift/carry a maximum of 30lbs

Additional Information

• AS A MEMBER OF THE SOULCYCLE TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for employees

• Ride for free, bring a guest on us

• 30- 50% discounts on all SoulCycle retail

Pay Transparency: $18.07

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

SoulCycle is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our studios or our website at https://www.soul-cycle.com/careers/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.