Key Holder

Nothing Bundt Cakes; Weslaco (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Free uniform

Opportunity for quarterly bonuses

Job summary

Nothing Bundt Cakes is seeking a hardworking Key Holder to help the Manager run daily bakery operations, open and close procedures, and deliver warm, guest-focused service. You will balance cash, process transactions, assist guests in person and over the phone, coordinate orders, and help maintain cleanliness and organization across crafting and Joy Creating areas.

This role supports marketing events and store performance while upholding food safety standards and Nothing Bundt Cake policies,

Qualifications

• Previous experience as a key holder or supervisor in retail/bakery.
• Ability to open/close store, balance cash drawers, and deposits.
• Strong guest service and communication skills.
• Familiarity with pricing, promotions, and inventory labeling.

Responsibilities

• Assist with opening and closing bakery operations and cash handling.
• Provide exceptional guest service in person and by phone.
• Balance the POS accurately and manage orders between departments.
• Coordinate special orders and support store marketing events.
• Maintain clean, organized crafting/joy creator areas and BOH POS station.
• Support daily store operations and assist other departments as needed.

Skills

Guest service

Cash handling

POS operation

Open/close procedures

Team collaboration

Tools

POS system

Job description

The Key Holder supports the Manager by assisting with daily operations, including opening and closing procedures. Serving as a Joy Creator they provide exceptional guest service, create a warm and welcoming atmosphere, process transactions accurately, and assist guests both in person and over the phone. In addition, the Key Holder performs responsibilities for the Crafting, Department, assists with light cleaning and organization, and completes various clerical and administrative tasks to help ensure smooth, efficient bakery operations and an outstanding guest experience.

RESPONSIBILITIES:

• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Suggest creative solutions such as add-ons and retail to create an exceptional experience for the guest
• Assist guests with their orders in person and by phone
• Operate and balance the POS with accuracy and efficiency
• Have current and complete knowledge of current prices, products and promotions
• Coordinate the timing of all orders between Guest Services and Bakery Departments
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Keep crafting/joy creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station
• Proficient in the Crafting and Joy Creating department.
• Ensure Managerial daily instructions are completed
• Uphold Nothing Bundt Cake company policies and food safety standards Price and organize retail merchandise,
• ensuring products are accurately labeled and properly stocked or stored in designated bins.
• Monitor, prioritize, and respond to emails and customer inquiries in a professional and timely manner.
• Review and manage GEM cases, resolving issues within the system and coordinating with management as needed for follow-up.
• Communicate with fundraising groups to obtain updates, gather all required event details, and accurately enter information into the system.
• Manage house accounts by creating, maintaining, closing, and following up on outstanding accounts to ensure accurate recordkeeping.
• Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers working collaboratively with the team to ensure efficient inventory handling.
• Support daily store operations by maintaining organization, accuracy, and excellent customer service while assisting with administrative and operational tasks as needed.
• Willing to assist other departments as needed

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.

PERKS & BENEFITS:

• Employee discounts
• Paid time off
• Free uniform
• Opportunity for quarterly bonuses