Key Holder

Books A Million; St. Clairsville (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Books A Million in Ohio seeks a Keyholder to act as a limited Manager on Duty, maintaining store security and supporting the management team. The role leads assigned categories, drives sales, and ensures adherence to company policies while delivering strong customer service.

You will handle banking tasks, supervise associates, oversee merchandising and cleanliness, and participate in daily briefings and meetings.

Qualifications

• High school diploma or equivalent is required.
• Previous supervisory experience is required.
• Must be 18 years of age or older.
• Successful completion of all background screenings is required.

Responsibilities

• Leads assigned category team to maximize profits and customer service while following company policies.
• Operates the store as a limited Manager on Duty with the management team.
• Maintains store security as a key-holding manager.
• Delivers high level customer service and resolves customer complaints.
• Maintains merchandising, cleanliness, and operational efficiency of the store.

Skills

Cash register skills

Computer skills

Strong communication

Education

High school diploma or equivalent

Job description

Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager on Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job