0859 Key Holder

Books A Million; St. Clairsville (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Books A Million in Ohio seeks a Keyholder to act as a limited Manager on Duty. You will lead a category team, ensure store security, handle deposits, and supervise associates while maintaining merchandising standards and high customer service levels.

You will train staff, coordinate with management, and ensure compliance with company policies during daily operations. The role requires reliability and strong interpersonal skills.

Qualifications

• High school diploma or equivalent.
• Previous supervisor experience.
• 18 years of age or older.
• Successful completion of all background screenings.
• Good communication and customer service skills.

Responsibilities

• Lead category team to maximize profits and service, following company policies.
• Operate the store as a limited Manager on Duty with the management team.
• Maintain store security as a key-holding manager.
• Ensure highest level of customer service and resolve complaints.
• Maintain merchandising, cleanliness and operational efficiency.

Skills

Strong verbal and written comms

Action Orientation

Interpersonal Skills

Computer and cash register skills

Education

High school diploma or equivalent

Job description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager on Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job