Key Holder

Books A Million; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Books-A-Million in Humble, TX is hiring a Keyholder who will act as a limited Manager on Duty, safeguarding the store and supporting daily operations.

You will lead an assigned category team, ensure excellent customer service, maintain merchandising standards, and collaborate with management on security and banking tasks. Strong communication and leadership are essential.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a supervisor role preferred.
• Must be 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Lead assigned category team to maximize profits and customer service.
• Operate the store as a limited Manager On Duty with the management team.
• Maintain store security; be a key-holding member of management.
• Maintain category merchandising and cleanliness; ensure efficiency.
• Maintain stock within the monthly budget and cadences.
• Audit buyback to ensure policies and procedures are followed.
• Ensure high level of customer service and resolve complaints.
• Train and develop Associates; support cross-training.
• Communicate store updates via daily briefings and meetings.
• Drop off bank deposits and manage change orders as needed.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

Cash register proficiency

Computer skills

Job description

US:TX:Humble | Retail | ACTIVE FULL TIME

Posted 2 days ago

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job