Key Holder

US04 Richemont North America, Inc.; Scottsdale (AZ); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision

Life and disability insurance

Paid time off

Volunteer days

Job summary

Montblanc Scottsdale Boutique seeks a passionate sales associate to deliver outstanding customer service and expert product knowledge across our watches, jewelry, writing instruments and leather goods.

Open availability including nights, weekends and holidays; bilingual English/Spanish preferred; prior luxury retail experience encouraged; you will open/close the boutique and maintain brand aesthetics.

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales preferred.
• Strong customer service and relationship-building abilities.
• Fluent English; bilingual English/Spanish preferred.
• Able to stand for long periods and work nights, weekends, and holidays.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Provide outstanding customer service.
• Maintain the boutique's aesthetic and appearance.
• Open/close boutique and communicate with corporate office.

Skills

Retail sales

Customer service

Interpersonal skills

Communication skills

Education

High school diploma

College degree preferred

Tools

Computer skills

Job description

Company Overview

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently add information to further promote boutique relationships and sales.
• Possess strong product knowledge of the various collections.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handle communication with corporate office in absence of management.
• Responsible for ensuring loss prevention procedures are followed according to protocol.
• Handle transfers in absence of management.

Qualifications

• Performance standards.
• Technical requirements.
• Physical requirements/working conditions.
• Previous experience in retail sales; jewelry or high‑end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent; college degree preferred.
• Able to work open availability including nights, weekends, and holidays.
• Bilingual English/Spanish preferred.
• Physical stamina: standing on the sales floor for 90% of the workday, reaching to access product stored within cabinets or on shelves, bending to access product stored within cabinets, occasional need to use a ladder to reach product, unpacking and/or lifting of large boxes that contain product.

Benefits

• Richemont offers a generous compensation and benefits package for eligible employees.
• Company‑sponsored health, dental, drug, and vision programs.
• Income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.
• Paid time off, maternity leave top‑up program, and access to the employee assistance program.
• Volunteer days off to support local community initiatives.
• Internal mobility opportunities to develop within Richemont and our Maisons.

Compensation

Expected hourly range: $25‑$28; salary will be determined based on relevant skills and experience.

Work Schedule

Open availability including nights, weekends, and holidays.

Additional Information

Only candidates selected for further consideration will be contacted. In our Group, you can start anywhere and go everywhere. We encourage our people to be curious, drive their own career, and dream big.