Key Holder

Apachemall; Rochester (MN); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

50% associate discount

Monthly discount coupon

Mental health resources

Sick time

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

The Torrid Connection in Rochester, MN is seeking a Store Manager to lead a busy apparel team and drive sales while delivering an exceptional customer experience. You will model selling skills, mentor staff, and ensure the store environment feels inviting and aligned with brand standards.

Responsibilities include coordinating merchandise strategies, performing register duties, and stepping in as acting Manager on Duty when needed. A flexible schedule is required, including holidays and weekends.

Qualifications

• Experience leading specialty apparel teams to achieve sales targets.
• Proven ability to motivate staff and drive customer loyalty.
• Comfort with fast-paced retail environments and schedules.

Responsibilities

• Lead store team to meet company KPI goals and provide strong customer service.
• Model selling skills and manage daily operations when needed.
• Assist with merchandise strategies and maintain a clean, inviting store.
• Handle register duties and promote add-on sales using product knowledge.
• Be the on-duty manager when leadership is absent and work a flexible schedule.

Skills

Retail management

Sales leadership

Customer service

Job description

What You’ll Do:

In partnership with management team, ensure store is achieving company objectives and KPI goals.

Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty.

Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop.

Perform register functions while using your sales, promotion and product knowledge to drive add-on sales.

Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty.

Ability to work a flexible schedule inclusive of holidays, nights and weekends.

What You’ll Need:

Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance.

Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience.

Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success.

Be fashioned focused and stay on top of current trends.

Physical Requirements

Able to stand and walk around during scheduled.

Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50.

Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

What You’ll Get:

Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*

401K with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement

*Sick time benefit available where legally required