Keyholder

Torrid; Salem (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

50% associate discount

401K with company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Mental health resources

Job summary

Torrid in Salem, NH is seeking a Keyholder to support the store management team. Responsibilities include managing store operations, ensuring sales performance, and providing a welcoming shopping experience. The ideal candidate has retail management experience, strong multitasking abilities, and a passion for fashion. The role requires adaptability to retail changes and creating positive customer connections. Benefits include a 50% associate discount, 401K with company match, and mental health resources.

Qualifications

• Proven ability to lead teams to success with strong sales performance.
• Flexibility to adapt to changing retail and fashion environments.
• Commitment to creating an amazing customer experience.

Responsibilities

• Ensure store achieves company objectives and KPI goals.
• Provide excellent customer service and foster positive connections.
• Assume Manager on Duty responsibilities when management is absent.

Skills

Retail management experience

Ability to multitask

Fashion focus

Customer service

Job description

Description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one‑of‑a‑kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You’ll Do:

• In partnership with the management team, ensure the store is achieving company objectives and KPI goals.
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that encourages positive customer connections and loyalty.
• Support the management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop.
• Perform register functions while using your sales, promotion, and product knowledge to drive add‑on sales.
• Assume responsibility for all store operations when store management is out of the store as acting Manager on Duty.
• Work a flexible schedule inclusive of holidays, nights, and weekends.

What You’ll Need:

• Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and proven sales performance.
• Ability to multitask in a fast‑paced environment while also being committed to creating an amazing customer experience.
• Retail and fashion are always changing; flexibility and ability to adapt to any situation, environment, challenges, job duties, and work schedules are pillars to your success.
• Be fashion focused and stay on top of current trends.

Physical Requirements (with or without reasonable accommodation)

• Able to stand and walk around during scheduled shifts.
• Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs.
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get:

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*.
• 401K with company match, Employee Stock Purchase Program (ESPP), tuition reimbursement.
• Sick time benefit available where legally required.

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [email protected]. Only messages left for this purpose will be returned.

Our company participates in E‑Verify.

If the links below do not work, please copy and paste the following URLs in a new browser window:

• E‑Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
• Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf
• Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf
• California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf
• EEO Poster: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf