Key Holder

Personalization Mall; Dayton, Northern (OH, KY); Hybrid; USD 42,981,000 - 60,174,000; Full time

Job summary

Personalization Mall is seeking a Sales Associate to drive store sales through exceptional customer service and suggestive selling. You will maintain product knowledge, assist with merchandising, and support inventory control while upholding company policies and a safe work environment.

In this role, you will execute transactions at the POS, highlight add-ons, and help pursue B2B opportunities within the community. High school diploma preferred; retail experience is valued.

Qualifications

• Retail experience with customer service in a fast-paced environment.
• Familiarity with merchandising strategies and floor sets.
• Ability to follow cash handling procedures and policies.

Responsibilities

• Drive sales by following guidelines and hosting product sampling with enthusiasm.
• Maintain product knowledge and stay current with assortment changes.
• Assist in executing floor sets, pricing, signage, and promotions per directives.
• Participate in inventory management and control expenses, minimizing waste.
• Adhere to sanitation, safety, and company policies to ensure a safe environment.
• Represent the brand with impeccable presentation and attitude.
• Process transactions at the POS, upsell add-ons, and maintain selling standards.
• Follow proper dress code and attire guidelines.
• Pursue business-to-business sales opportunities in the community.
• Perform other duties as assigned.

Skills

Customer service

Sales

Merchandising

Inventory management

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

The Sales Associate promotes sales through suggestive selling, sharing product knowledge, and providing exceptional customer service. This position also helps maintain inventory stock levels, performs housekeeping duties, and assists in the execution of all merchandising strategies.

Responsibilities

• Drive sales in the store by following sales guidelines and procedures including sampling and selling products with passion and enthusiasm - while providing exceptional customer service.
• Maintain product knowledge and stay abreast of changes in product assortment.
• Assist in executing floor sets, pricing, signage, promotional activities and other merchandising strategies according to company directives.
• Participate in the management of store’s inventory and expense items, including minimizing product waste.
• Follow established policies, practices, and procedures including quality, sanitation, and safety guidelines. This includes compliance with all federal, state, and local laws and maintaining a safe work environment.
• Foster the brand image and reputation through impeccable personal presentation and attitude.
• Ring customer transactions using the POS system, actively sell add-ons at the cash wrap, and execute excellent selling procedures.
• Follow proper cash handling procedures.
• Follow proper dress code and sanitation (hand washing, etc.) procedures.
• Pursue Business to Business sales opportunities in the community according to established procedures.
• Other duties as assigned.

Education

High school diploma or equivalent preferred.

Experience

Top candidates for this position will have retail experience providing exceptional customer service and performing multiple tasks in a fast-paced environment.

Knowledge, Skills and Abilities

KNOWLEDGE COMPETENCIES

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

SKILLS COMPETENCIES

Service Orientation - Actively looking for ways to help people.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision –making.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

ABILITIES COMPETENCIES

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Speech Clarity — The ability to speak clearly so others can understand you.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Special Requirements

• Frequent walking, standing, bending, stooping, sitting, crawling and lifting.
• Ability to stand 8-10 hours per day.
• Flexible work schedule, including weekends and holidays if needed.
• Ability to lift, push or pull up to 30 pounds on a frequent basis.
• May work in a cooler/freezer environment.

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