Key Holder

Richemont (Cartier/Van Cleef); Dallas (TX); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

Employee assistance program

Job summary

Montblanc North America in Dallas is seeking a Key Holder to drive sales and deliver exceptional customer service. You will develop a loyal client base, maintain product knowledge across Montblanc collections, and support boutique operations.

The role requires open availability including nights, weekends, and holidays, with English and Spanish proficiency. You will work under the Boutique Manager and contribute to a premium luxury shopping experience in a flagship store.

Qualifications

• Previous experience in retail sales, jewelry or high-end luxury product sales is preferred.
• Strong understanding of customer service needs and the ability to establish relationships with customers.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information and build boutique relationships.
• Possess strong product knowledge of Montblanc collections.
• Provide outstanding customer service.
• Learn basic pen repair and after-sales service techniques.
• Maintain store aesthetics and cleanliness.
• Open/close boutique as required.
• Communicate with corporate office in absence of management.
• Ensure loss prevention procedures are followed.

Skills

Customer service

Sales ability

Bilingual English/Spanish

Product knowledge

Education

High school diploma or equivalent

College degree (preferred)

Tools

POS systems

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

At Montblanc North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Key Holder

Montblanc | Dallas

Reports to: Boutique Manager

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities (or Mission)

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Fluent in English and Spanish
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Hourly Range: $25.00 - $27.00 Salary will be determined based on relevant skills and experience.