Key Holder

Richemont Iberia SL; Town of Texas, Fort Worth (WI, TX); On-site; USD 34,000 - 37,000; Full time

Job summary

Montblanc North America in Dallas seeks a Key Holder to drive sales and deliver exceptional client experiences. You will develop a client network, maintain product knowledge across collections, and ensure boutique standards are upheld.

The role requires English and Spanish fluency, high school diploma (college degree preferred), and flexibility to work evenings, weekends, and holidays in a luxury retail environment.

Qualifications

• Experience in retail sales, jewelry or luxury goods preferred.
• Strong customer service mindset and relationship-building ability.
• Fluent in English and Spanish, both oral and written.
• Able to work open availability including nights and weekends.

Responsibilities

• Achieve sales objectives and develop a strong client network.
• Provide outstanding customer service and product knowledge.
• Capture client information to grow boutique relationships.
• Open/close the boutique and assist with transfers as needed.
• Maintain store aesthetics and follow loss prevention protocols.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Computer skills

Job description

At Montblanc North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Key Holder

Montblanc | Dallas

Reports to: Boutique Manager

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities (or Mission)

• Achieve preset sales objectives.

• Develop network and clientele.

• Capture client information; consistently adding information to further promote boutique relationships and sales

• Possess strong product knowledge of the various collections

• Provide outstanding customer service.

• Develop a working knowledge of simple pen repair and after sales service techniques.

• Maintain the aesthetic quality of the store.

• Open/close boutique as required.

• Handles communication with corporate office in absence of management

• Responsible for ensuring loss prevention procedures are followed according to protocol

• Handle transfers in absence of management

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.

• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.

• Excellent interpersonal, communication and computer skills are needed.

• Strong attention to detail with the ability to handle multiple tasks simultaneously.

• High school graduate or equivalent, College degree preferred

• Able to work open availability including nights, weekends, and holidays

• Fluent in English and Spanish

• Standing on the sales floor for 90% of the workday

• Reaching to access product stored within cabinets or on shelves

• Bending to access product stored within cabinets

• Occasional need to use a ladder to reach product

• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Hourly Range: $25.00 - $27.00
Salary will be determined based on relevant skills and experience.