Key Holder

Harry and David, LLC; Columbus (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

1-800-FLOWERS.COM, INC is seeking a customer-focused retail associate in Columbus, OH to greet customers, showcase products, and guide buyers through the shopping process.

You will ask open-ended questions to identify needs, provide product knowledge, and use suggestive selling to grow orders. The role may involve solo store operation and occasional shift leadership responsibilities.

Qualifications

• Reliable transportation.
• Positive attitude and disposition.
• Ability to be on your feet for 8 hrs.
• Lift at least 25 lbs.
• Adhering to Uniform Policy & Attendance Policy; enforce with co-workers.
• Comfortable being in and running the store solo on occasion.

Responsibilities

• Greet and interact with customers.
• Showcase products and guide shoppers through the buying process.
• Ask open-ended questions to learn customer needs.
• Provide correct, helpful, and instant knowledge of products.
• Go above and beyond service expectations during every interaction.
• Assist customers with gifts or take-home purchases via suggestive selling.
• Thank customers for their purchases, regardless of size.
• Take orders in person and by phone, including Large Client Orders.
• Lead the team in the absence of managers; run shift and prepare for next shift.
• Cash handling, counting down and balancing drawers; resolve issues on the spot.

Skills

Customer service

Communication

Sales

Team leadership

Job description

Position Responsibilities-

• Greeting & interacting with all types of customers
• Showcasing our amazing products & teaching our visitors how to shop our store by leading them through the buying process
• Asking open-ended questions while conversing with the customers so you can learn what their needs are
• Making the shopping experience memorable by providing correct, helpful, and instant knowledge of our product
• Going above and beyond the service expectations of the customers during every interaction
• Helping the customers add to their gifts or take-home purchases by using suggestive selling techniques
• Thanking the customer for their purchase no matter how small
• Taking orders correctly & completely in person & over the phone, including Large Client Orders.
• Leading your team in the absence of managers which includes: running the shift, delegating duties, & preparing the store for the next shift.
• Cash handling, counting down, and balancing the cash drawers at close &/or open. Taking care of customer issues and troubleshooting issues on the spot.

Requirements

Position Requirements-

Required:

• Reliable Transportation
• Positive Attitude and Disposition
• Ability to be on your feet at least 8hrs at a time
• Lift at least 25lbs
• Adhering to Uniform Policy & Attendance Policy. Enforce said policies with co-workers
• Must be comfortable being in and running the store solo on occasion

Preferred:

• Knowledge of Appropriate Phone Etiquette
• Extensive Teamwork Experience & Leadership

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