Key Holder

Brobston Group; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

The Key Holder at Brobston Group in Honolulu, HI, supports daily boutique operations, opens and closes the store, and helps achieve sales objectives by developing client relationships and providing outstanding service. The role requires strong product knowledge, a service mindset, and the ability to maintain boutique standards.

The ideal candidate will have retail experience (jewelry or luxury preferred), fluent English and Spanish, excellent communication and multitasking skills, and the

Qualifications

• Minimum high school diploma or equivalent; college degree preferred.
• Open availability including nights, weekends, and holidays.
• Fluency in English and Spanish required. Excellent customer service and communication skills.

Responsibilities

• Achieve sales objectives, develop clientele, and collect client information.
• Maintain product knowledge and deliver outstanding customer service.
• Maintain the boutique’s aesthetic quality and perform basic pen repair and after-sales service tasks.
• Open and close the boutique, manage transfers, and communicate with corporate office when management is absent.
• Ensure loss prevention procedures are followed.

Skills

Customer service

Interpersonal skills

Communication

Computer skills

Attention to detail

Bilingual English/Spanish

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

Summary

The Key Holder supports the achievement of individual sales objectives by developing customer relationships and providing outstanding service. The role also helps maintain boutique standards and supports daily operations, including opening and closing the boutique as needed.

Responsibilities

• Achieve sales objectives, develop clientele, and capture client information to strengthen boutique relationships.
• Maintain strong product knowledge and deliver outstanding customer service.
• Maintain the store's aesthetic quality and learn basic pen repair and after-sales service techniques.
• Open and close the boutique as required, handle transfers, and communicate with the corporate office when management is absent.
• Ensure loss prevention procedures are followed.

Requirements

• Previous retail sales experience; jewelry or luxury product sales experience preferred.
• Strong customer service, interpersonal, communication, and computer skills.
• Attention to detail and the ability to manage multiple tasks.
• High school diploma or equivalent; a college degree is preferred.
• Open availability, including nights, weekends, and holidays.
• Fluency in English and Spanish.
• Ability to stand for most of the workday and perform physical tasks, including reaching, bending, occasional ladder use, and lifting boxes.