Key Holder

Books A Million; Arlington Knolls (PA); On-site; USD 17,000 - 21,000; Part time

Job summary

Books A Million in Whitehall, PA seeks a Part-Time Keyholder to act as a limited Manager on Duty, maintaining store security and assisting management.

Responsibilities include leading category teams, merchandising, operations, customer service, training associates, and handling deposits. The role requires a high school diploma, prior supervisor experience, and strong communication skills, with a focus on teamwork and compliance with policies.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a supervisor role preferred.
• 18 years of age or older and able to pass background screenings.

Responsibilities

• Lead assigned category team and operate the store per company policies.
• Act as a limited Manager on Duty and maintain store security.
• Maintain merchandising, cleanliness, and operational efficiency.
• Assist with banking deposits and cash handling as needed.
• Train and develop associates; facilitate cross-training.
• Communicate store updates through daily briefings and meetings.
• Handle customer complaints to ensure satisfaction.

Skills

Communication skills

Leadership

Interpersonal skills

Education

High school diploma or equivalent

Tools

Cash register software

Job description

US:PA:Whitehall | Retail | ACTIVE PART TIME

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job