Retail Key Holder

PLANET AID INC; Baltimore (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

2 weeks paid vacation

7 paid holidays

2 floating holidays

Medical, dental, and vision insurance

80% of the premium covered

401(k) with company match up to 3%

Job summary

Planet Aid Inc. is seeking a Retail Key Holder to support daily store operations, opening and closing duties, cash handling, and loss prevention.

You will assist management, train team members, and help ensure a positive customer experience on the sales floor and production areas. The role emphasizes supervising staff, implementing store policies, and maintaining high service standards while contributing to the store's sales plan and operational efficiency.

Qualifications

• High School Diploma or equivalent with 1 year of retail management experience.
• At least 6 months supervision experience preferred.
• Strong customer service skills and ability to work on sales floor and in production.

Responsibilities

• Maintain a consistently high level of customer service on the sales floor and in production.
• Train new employees.
• Perform opening/closing duties including cash reconciliation and bank deposits.
• Maintain positive relationships with store management.
• Communicate policies and SOPs to employees in a timely manner.
• Lead and motivate staff to achieve store sales plans and activities.
• Protect company assets through loss prevention procedures.

Skills

Customer service

Leadership

Supervisory experience

Cash handling

Training

Loss prevention

Education

High School Diploma

Job description

Description

The Retail Key Holder will be an integral part of the store's daily operations, responsible for ensuring a positive shopping experience for customers. The Key Holder supports team leads and store management by performing opening and closing operations, including security checks, administrative tasks, and deposit management.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other responsibilities may be assigned):

• Maintain a consistent high level of customer service and productivity working both on the sales floor and in production
• Participate in training new employees
• Performs all opening/ closing duties, including cash reconciliation, bank deposits, safety inspections, etc.
• Maintain an open and positive relationship with store management team.
• Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly.
• Maintain employee attitude and morale by recognizing co-worker’s performance and service; inspire employees so that each person contributes to the productivity of the store.
• Process damaged and defective goods in a timely and accurate manner.
• Protect company assets by following and loss prevention procedures; train staff on same.
• Models and ensures all policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
• Works as a part of a high-perming team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD)
• Other duties as assigned.

Requirements

EDUCATION and/or EXPERIENCE:

High School Diploma or equivalent and 1 year of retail management and 6 months of supervisory experiences is preferred.

PHYSICAL DEMANDS:

• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention.
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising.
• Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
• Ability to safely lift boxes up to 55 lbs.

We believe great work deserves great perks. At Planet Aid, we’ve got you covered with benefits that support both your life and your future:

• Time to recharge: Enjoy 2 weeks of paid vacation, 7 paid holidays, plus 2 floating holidays you can use when you want!
• Health comes first: Medical, dental, and vision insurance — and we cover 80% of the premium!
• Plan for the future: 401(k) with company match up to 3%!