2123 Key Holder

Books A Million; Whitehall (Lehigh County); On-site; USD 32,000 - 52,000; Full time

Job summary

Books-A-Million is seeking a Keyholder to operate as a limited Manager On Duty, driving store profits and customer service under the guidance of the management team.

You will secure the store, manage merchandising, supervise associates, and ensure efficient daily operations while maintaining budgeted stock levels and participating in ongoing training and communication with staff.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with company policies.
• Operates the store as a limited Manager On Duty with the management team.
• Maintains physical security of the store; acts as a key-holding manager.
• Maintains category merchandising, cleanliness, and operational efficiency.
• Manages stock levels within monthly budget and cadencing for the used category.
• Audits buyback and ensures compliance with policies and procedures.
• Handles customer complaints to a satisfactory conclusion.
• Trains and develops Associates within the category and facilitates cross-training.
• Leads daily briefings and weekly/monthly meetings for effective communication.
• Drops off bank deposits and handles change orders as needed.

Skills

Strong verbal and writtencommunication

Action Orientation

Interpersonal Skills

Computer and cash register skills

Education

High school diploma or equivalent

18 years of age or older

Job description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job