Key Customer Engagement Manager - Mid-Atlantic Region

Johnson & Johnson Innovative Medicine; Arlington (VA); On-site; USD 100,000 - 173,000; Full time

Job summary

A leading company in Innovative Medicine seeks a Key Customer Engagement Manager for the Mid-Atlantic region. This role focuses on developing relationships with key opinion leaders and executing customer engagement strategies to enhance brand presence. Candidates should have extensive experience in healthcare and a strong ability to manage multiple priorities. Join a team dedicated to transforming patient care through innovative solutions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Vacation Time

Qualifications

• At least 6 years of pharmaceutical/healthcare experience required.
• Minimum of 4 years of healthcare marketing, sales or related experience.

Responsibilities

• Develop and maintain relationships with industry experts.
• Identify and manage KOL activities and regional events.
• Collect and share key customer insights.

Skills

Relationship Management

Customer Engagement

Compliance

Education

B.A./B.S.

MBA

Job description

Key Customer Engagement Manager - Mid-Atlantic Region

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Key Customer Engagement Manager - Mid-Atlantic Region

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At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com

Job Function

Sales Enablement

Job Sub Function

Customer Success Management

Job Category

Professional

All Job Posting Locations:

Arlington, Virginia, United States, Atlanta, Georgia, United States, Baltimore, Maryland, United States, Charleston, South Carolina, United States, Charlotte, North Carolina, United States, Indianapolis, Indiana, United States, Lexington, Kentucky, United States, Nashville, Tennessee, United States, Titusville, New Jersey, United States of America

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Pulmonary Hypertension team is focused on transforming the disease into a long-term manageable condition. Bringing your passion for health to this team will help discover and develop effective treatments that help patients live their best possible life.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine is currently recruiting for a Key Customer Engagement Manager (KCEM). This role is field-based and will report directly to the Head of PH Customer Engagement & Access Marketing. The Mid-Atlantic KCEM role will cover major metropolitan markets in GA, SC, NC, KY, MD, VA, TN and southern IN and IL.

The Key Customer Engagement Manager (KCEM) is a critical customer-facing commercial role responsible for the identification and cultivation of relationships with both key and emerging opinion leaders as well as the development of national speaking faculty. The KCEM role is a member of the U.S. PAH marketing team and will coordinate closely with other field-based and home office teams. The KCEM role will be expected to identify regional engagement opportunities, generate insights to shape brand strategy, and partner cross functionally to further brand priorities within an assigned geography.

Key Responsibilities

• Develop and maintain relationships with current and future industry experts, including Key and Emerging Opinion Leaders, Advanced Practice Providers (APP), and National Speaker Faculty.
• Develop structured internal engagement strategy plans to be leveraged for potential KOL engagements aligned to business plans and brand strategy.
• Identify, organize and manage KOL activities and regional events to support the execution of the PAH KOL engagement strategy.
• Identify and vet promotional speakers while also ensuring appropriate delivery of content by speaking faculty.
• Demonstrate excellence in compliant customer-facing stakeholder collaboration across assigned Local Healthcare teams.
• Collect and share key customer insights with the internal cross-functional team to inform development of impactful brand strategy.
• Support the execution of fee-for-service activities (i.e., advisory boards) and congress sponsorships, along with tactical marketing initiatives, to enhance professional education and align with brand strategic priorities.
• Follow strict adherence to compliance regulations, internal policies, and standards.
  
  

Qualifications

Education:

B.A./B.S. required; MBA or other related advanced degree is preferred.

Required

Experience and Skills:

• At least 6 years of pharmaceutical/healthcare experience required; minimum of 4 years of healthcare marketing, sales or related experience.
• Experience developing and executing regional key customer engagement strategies along with strong relationship management capabilities.
• Experience managing multiple demands and priorities on time, leading teams, gaining alignment, and driving decision-making.
• Ability to influence large/diverse teams without direct authority.
• Candidates should reside within the region and be located within proximity to a major airport.
• Ability to travel Up to 60% local/regional, including evening events, overnight stays, and weekend travel.
  
  

Preferred

• Experience in vendor management.
• Existing relationships and/or experience collaborating with PAH key or emerging opinion leaders.
• Experience with KOL and national faculty management and development.
• Rare disease experience including but not limited to PAH.
  
  

The anticipated base pay range for this position is $100,000 to $172,500.

The Company maintains a highly competitive annual bonus program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.

This position is eligible for a company car through the Company’s FLEET program. OR This position is eligible for a car allowance through the Company’s Fleet program.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company’s long-term incentive program.
• Employees are eligible for the following time off benefits:
• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
  
  

For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([e-mail]) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$100,000 - $172,500

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Pharmaceutical Manufacturing

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