Key Carrier Customer Service Supervisor

HomeGoods; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and diverse team at a leading off-price retailer where every day brings new opportunities for growth and achievement. As a Key Carrier, you will play a vital role in maintaining store operations, ensuring exceptional customer service, and leading your team to success. This position offers a chance to develop your leadership skills while working in a vibrant environment that values collaboration and personal development. If you are ready to embrace challenges and make a meaningful impact, this is the perfect opportunity for you to thrive in your career.

Benefits

Associate discount

EAP

401(k) contributions

Child care discounts

Pet insurance

Referral bonuses

Medical/dental/vision

Paid parental leave

Scholarship program

Qualifications

• Proven problem solving skills and effective coaching abilities.
• 1 year retail experience with 6 months in a leadership role.

Responsibilities

• Create positive customer experiences and address service issues.
• Ensure adherence to operational procedures and provide coaching.
• Communicate effectively with management and prioritize tasks.

Skills

Customer Service

Problem Solving

Communication Skills

Teamwork

Flexibility

Leadership

Organizational Skills

Multi-tasking

Education

1 year retail experience

6 months leadership experience

Tools

Company standard software

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Address: 11313 Montgomery Road

Location: USA HomeGoods Store 0155 Cincinnati OH

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.