Key Carrier Coordinator

The TJX Companies, Inc.; Great Barrington (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Key Carrier to enhance customer experience and lead store operations. In this dynamic role, you will alternate between Coordinator and Key Carrier responsibilities, ensuring exceptional service and adherence to company policies. Your leadership will foster a positive environment, support team development, and drive store performance. This is a fantastic opportunity to grow your career in a vibrant team that values diversity and collaboration. If you're ready to take on challenges and make a meaningful impact, this role is for you!

Benefits

Associate Discount

401(k) Contributions

Child Care Discounts

Pet Insurance

Referral Bonuses

Medical/Dental/Vision Insurance

Paid Parental Leave

Scholarship Program

Qualifications

• 1 year retail experience with 6 months in a leadership role required.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Provide exceptional customer service and address immediate issues.
• Ensure store operations adhere to company policies and procedures.
• Coach and provide feedback to Associates for performance improvement.

Skills

Customer Service

Problem Solving

Teamwork

Communication Skills

Organizational Skills

Flexibility

Education

High School Diploma or equivalent

Tools

Company Standard Software

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Address: 354 Stockbridge Rd.

Location: USA Marshalls Store 1362 Great Barrington MA

This position has a starting pay range of $18.00 to $18.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.