Key Accounts Manager – Process and Utility Piping

Armicontractors; Fayetteville (AR); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Milestone Anniversary Swag

Company Events

Medical & Dental coverage

401(k) with Company Match

Paid Vacation & Holidays

Job summary

ARMI is seeking a Process and Utility Piping–KeyAccounts Manager to own strategic relationships with top customers in the food, beverage, and dairy sectors from our Arkansas base. You will manage an active portfolio, drive project opportunities, and coordinate with Operations, Preconstruction and Accounting to ensure profitable, on-time delivery.

The ideal candidate brings 3+ years in industrial piping, strong technical know-how, Procore and Pipe Drive experience, and willingness to travel up to

Qualifications

• 3+ years of proven work experience in industrial piping, preferably within food, beverage, or dairy processing facilities.
• Strong technical knowledge of Industrial Piping Systems and applications.
• Sales experience preferred.
• Experience with Procore – Project Management Software (preferred).
• Experience with Pipe Drive, preferred.
• OSHA 30, preferred.
• Availability to travel up to 60% of the time.
• Availability to work nights, holidays and weekends as needed.
• Possess a valid driver’s license and clean driving record.
• Pre-employment drug screen and background check

Responsibilities

• Serve as the primary relationship owner for assigned key customer accounts, maintaining strong, long-term partnerships.
• Manage an active portfolio of accounts, maintain accurate activity and pipeline tracking in CRM.
• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.
• Develop and maintain strategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.
• Identify and pursue additional service opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.
• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.
• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership with Accounting.
• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.
• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.
• Identify follow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

Skills

Industrial piping knowledge

Sales experience

Customer relationship management

Willingness to travel

Team collaboration

Education

OSHA 30

Tools

Procore

Pipe Drive

Job description

Process and Utility Piping–KeyAccounts Manager

Who We Are

Since 2003, our family-owned business has specialized in process and utility piping, expanding into multiple business units over the years.We now offer nationwide services in Process & Utility Piping, Process Equipment & Installation, Thermal Fluid,and IndustrialHVAC. As industry leaders, wemaintainelite standards by hiring top talent. ARMI is known for work safety, meeting deadlines, quality production, and staying within budget. We believe inreinvesting inour people and supporting the local community—because we succeed together.

Benefits of being a part of our team

• 100% Company-Paid Medical (High-Deductible) & Dental for team members

• Buy-Up Copay Medical Plan Option

• Vision, Life, Accident & Critical Illness Coverage

• Short & Long-Term Disability

• 401(k) with Company Match

• Paid Vacation & Holidays

Perks

• Milestone Anniversary Swag & Cash – because your loyalty deserves recognition.

• CompanyEventsthatcelebrate our teamwork and success.

How you will make an impact

• Serve as the primary relationship owner for assigned key customer accounts,maintainingstrong, long-term partnerships.

• Manage an active portfolio of accounts,maintainaccurateactivityand pipeline tracking in CRM.

• Conduct regular customer touchpoints including site visits, operational check-ins, planning meetings, and executive reviews.

• Develop andmaintainstrategic account plans that support customer capital projects, maintenance needs, and expansion initiatives.

• Identifyand pursueadditionalservice opportunities including facility expansions, change orders, maintenance programs, and long-term service agreements.

• Collaborate with Operations and Preconstruction teams to position ARMI for repeat work and multi-phase projects.

• Monitor account health by reviewing payment trends, outstanding receivables, and potential risks in partnership withAccounting.

• Support pricing discussions, service agreement renewals, and contract reviews to ensure alignment with project scope and profitability targets.

• Maintain strong customer engagement throughout the project lifecycle, from kickoff through execution and closeout.

• Identifyfollow-on opportunities and support project closeout efforts to ensure customer satisfaction and long-term account retention.

What You Need to Succeed

• 3+ years of proven work experiencein Industrial piping,preferably within food, beverage, or dairy processing facilities.

• Strong technical knowledge of Industrial Piping Systems and applications.

• Sales experience, preferred

• Experience with Procore – Project Management Software (preferred)

• Experience with Pipe Drive, preferred.

• OSHA 30, preferred

• Availability to travel up to 60% of the time.

• Availabilityto worknights, holidays and weekends as needed.

• Possess a valid driver’s license and clean driving record.

• Pre-employment drug screen and background check

Make Your Move

We’reproud to be one of the fastest-growing, family-owned companies in America, with over 150 plus years of experience in the food, dairy, and beverage industry.We’vebeen recognized as a finalist for Arkansas Business of the Year in 2020, 2022, and 2024, andwe’rehonored by our awards for Diversity in the Workplace in 2022, 2023, 2024.Our commitment to sustainability has earned us the Mayor’s Environmental Stewardship Award, as well as recognition as Green and Sustainable Business of the Year.Most importantly, we value the trust and strong relationshipswe’vebuilt with our customers.We’reseeking individuals who share our passion, drive, and respect for thehard workbehind our success. Think you can make an impactatARMI? If so,we’dlove tomeetyou!

Travel Benefits

• Companyvehicleavailable for business travel

• $55per diem provided for overnightbusinesstravel

• Hotelaccommodations covered for overnightbusinesstravel

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, genetic information, status as a military veteran, or any other characteristic protected by applicable law.